# Error - Deposit Funds Taken

**URL:** <https://bisq.community/t/error-deposit-funds-taken/9340>\
**Category:** Support\
**Created:** [April 24, 2020, 4:06am UTC](https://bisq.community/t/error-deposit-funds-taken/9340 "2020-04-24T04:06:32Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![libertymanandrew](https://bisq.community/letter_avatar/libertymanandrew/32/6_22734026db12803ebb3e059622ac3534.png) [@libertymanandrew](https://bisq.community/u/libertymanandrew)\
**Post date:** [April 24, 2020, 4:06am UTC](https://bisq.community/t/error-deposit-funds-taken/9340/1 "2020-04-24T04:06:32Z")

</div>

Hello,

I was recently attempting to making a transaction to buy $20 USD worth of BTC and got a notification of an error which you can find in an attached picture on this post (sorry about the blue line drawn).

 ![Bisq_Error Pic](https://bisq.community/uploads/default/original/2X/0/0a67d7d1391e94fb4eae668cf7ef0e3e7a2c2e63.png)

Aside from that, I attempted at making an offer for BTC two different times and the same error message popped up each time. The deposit amount that I had is no longer in my “funds” section and appears that I don’t own it anymore, which sucks.

I love the concept of Bisq, but am now hesitant on using it as a result of this situation. Any help would be greatly appreciated!

---

<div class="post-metadata">

**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\
**Post date:** [April 24, 2020, 3:53pm UTC](https://bisq.community/t/error-deposit-funds-taken/9340/2 "2020-04-24T15:53:09Z")

</div>

Hey there, seems as though your connection may have been unstable when broadcasting the transaction and it failed. If you lost any fees due to this you may submit a request for fee reimbursement here - [https://github.com/bisq-network/support/issues](https://github.com/bisq-network/support/issues).

Your wallet may also be out of sync, which is why you do not see your funds. Your first step should be to do an SPV re-sync - [https://bisq.wiki/Delete\_and\_resync\_SPV\_file](https://bisq.wiki/Delete_and_resync_SPV_file). Follow that walk through and let me know if this helps!