# Error message on Trade

**URL:** <https://bisq.community/t/error-message-on-trade/9319>\
**Category:** Support\
**Created:** [April 20, 2020, 11:52am UTC](https://bisq.community/t/error-message-on-trade/9319 "2020-04-20T11:52:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![x5678](https://bisq.community/letter_avatar/x5678/32/6_22734026db12803ebb3e059622ac3534.png) [@x5678](https://bisq.community/u/x5678)\
**Post date:** [April 20, 2020, 11:52am UTC](https://bisq.community/t/error-message-on-trade/9319/1 "2020-04-20T11:52:49Z")

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I have this detail on an open trade. It’s a trade I created to buy BTC with GBP.

An error occurred at task: BuyerVerifiesPreparedDelayedPayoutTx  
Donation address is invalid.  
Address used by BTC seller: 3Et…  
Recent donation address:3A8Z…  
Default donation address: 1BVxN…

What does this error imply? How can it be resolved? It’s in ‘open trades’

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**Author:** ![anon](https://bisq.community/letter_avatar/anon/32/6_22734026db12803ebb3e059622ac3534.png) [@anon](https://bisq.community/u/anon)\
**Post date:** [April 20, 2020, 1:16pm UTC](https://bisq.community/t/error-message-on-trade/9319/2 "2020-04-20T13:16:40Z")

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I have the same issue, there is clearly something wrong with BISQ yet they haven’t halted trading. This software is way to unreliable to trust with money.

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**Author:** ![tieck](https://bisq.community/letter_avatar/tieck/32/6_22734026db12803ebb3e059622ac3534.png) [@tieck](https://bisq.community/u/tieck)\
**Post date:** [April 20, 2020, 1:27pm UTC](https://bisq.community/t/error-message-on-trade/9319/3 "2020-04-20T13:27:40Z")

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This problem with the “invalid donation address” is a known problem since a couple of days.

According to the support channel @ Keybase the trade will go to the failed state after a restart of Bisq.

With this error only the trading fee transaction is published, but not the deposit transaction.

There is a possibility to get a refund for the transaction fee paid.

The problem seems to occur if not both trader are using the latest version of Bisq.

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**Author:** ![x5678](https://bisq.community/letter_avatar/x5678/32/6_22734026db12803ebb3e059622ac3534.png) [@x5678](https://bisq.community/u/x5678)\
**Post date:** [April 20, 2020, 2:07pm UTC](https://bisq.community/t/error-message-on-trade/9319/4 "2020-04-20T14:07:38Z")

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Thanks, I restarted and it ended up in failed trades.

How do I obtain the transaction fee refund? Can you advise?

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [April 20, 2020, 2:59pm UTC](https://bisq.community/t/error-message-on-trade/9319/5 "2020-04-20T14:59:38Z")

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Create an issue here and follow the template: [https://github.com/bisq-network/support/issues](https://github.com/bisq-network/support/issues)