# Error on transaction

**URL:** <https://bisq.community/t/error-on-transaction/3820>\
**Category:** Support\
**Created:** [December 14, 2017, 1:31am UTC](https://bisq.community/t/error-on-transaction/3820 "2017-12-14T01:31:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![9535726885](https://bisq.community/letter_avatar/9535726885/32/5_5575768a8748004e209b776fc1b2916d.png) [@9535726885](https://bisq.community/u/9535726885)\
**Post date:** [December 14, 2017, 1:31am UTC](https://bisq.community/t/error-on-transaction/3820/1 "2017-12-14T01:31:23Z")

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Hello, I tried to take an offer and it threw up an error after taking my deposit. [https://bitaps.com/18GzH11T5h2fpvUoBJDub7MgNJVw3FfqQ8](https://bitaps.com/18GzH11T5h2fpvUoBJDub7MgNJVw3FfqQ8)

This is the third time this has happened. The last time ( a few days back, this site was down and hence I could not get any help.)

Could you please help me get back my deposit.

S

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [December 14, 2017, 11:24pm UTC](https://bisq.community/t/error-on-transaction/3820/2 "2017-12-14T23:24:31Z")

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We are working on that issue…

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [December 14, 2017, 11:26pm UTC](https://bisq.community/t/error-on-transaction/3820/3 "2017-12-14T23:26:05Z")

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The deposit should not be taken otherwise it is an open trade. Try restart the app to see if the balances are as expected. If a trade started it should be visible in open trades or failed trades screen. In both cases the arbitrator will resolve the issue.

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**Author:** ![9535726885](https://bisq.community/letter_avatar/9535726885/32/5_5575768a8748004e209b776fc1b2916d.png) [@9535726885](https://bisq.community/u/9535726885)\
**Post date:** [December 16, 2017, 4:56pm UTC](https://bisq.community/t/error-on-transaction/3820/4 "2017-12-16T16:56:54Z")

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Hi Manfred, I have restarted the app with no luck. I have not received it back. Please do the needful to ensure i get it back.

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**Author:** ![9535726885](https://bisq.community/letter_avatar/9535726885/32/5_5575768a8748004e209b776fc1b2916d.png) [@9535726885](https://bisq.community/u/9535726885)\
**Post date:** [December 20, 2017, 8:01am UTC](https://bisq.community/t/error-on-transaction/3820/5 "2017-12-20T08:01:05Z")

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Could you kindly update me on how I will get my payment back? It has been many days already.

Thanks,

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [December 20, 2017, 9:12am UTC](https://bisq.community/t/error-on-transaction/3820/6 "2017-12-20T09:12:53Z")

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Hi @9535726885, I am a Bisq arbitrator. please send me a private message here on the forum, and I’ll work with you on this. Thanks!