# Error trying to confirm payment received

**URL:** <https://bisq.community/t/error-trying-to-confirm-payment-received/2022>\
**Category:** Support\
**Created:** [May 16, 2017, 3:27pm UTC](https://bisq.community/t/error-trying-to-confirm-payment-received/2022 "2017-05-16T15:27:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Yellowtable](https://bisq.community/user_avatar/bisq.community/yellowtable/32/627_2.png) [@Yellowtable](https://bisq.community/u/Yellowtable)\
**Post date:** [May 16, 2017, 3:27pm UTC](https://bisq.community/t/error-trying-to-confirm-payment-received/2022/1 "2017-05-16T15:27:22Z")

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I am trying to confirm payment received and getting an error. It says to report a bug. How do you report a bug? Is this the place?

The error is:

An error occurred at task: SignPayoutTx  
Exception message: trade.getDepositTx() must not be null

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<div class="post-metadata">

**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [May 16, 2017, 10:34pm UTC](https://bisq.community/t/error-trying-to-confirm-payment-received/2022/2 "2017-05-16T22:34:03Z")

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Can you open a dispute by cmd+o (or ctrl+o).