# Error when taking offer & now app won't shut down

**URL:** <https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345>\
**Category:** Support\
**Created:** [April 5, 2019, 6:38am UTC](https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345 "2019-04-05T06:38:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![trybtc](https://bisq.community/letter_avatar/trybtc/32/5_5575768a8748004e209b776fc1b2916d.png) [@trybtc](https://bisq.community/u/trybtc)\
**Post date:** [April 5, 2019, 6:38am UTC](https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345/1 "2019-04-05T06:38:32Z")

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I tried to use the Bisq application today for the first time in several months. I updated to the latest version, accepted a buy offer, transferred the bitcoins from an external wallet, and got the following:

 ![55](https://bisq.community/uploads/default/original/2X/a/a66d4cfff43873d234fd6fe2b7e4c529dc4b14e6.png)

(The trade amount which I accepted was within the trade limit listed in the buy offer. There was nothing to indicate that it was higher than the “peer trade limit”.)

I then tried to quit the application but it’s just hanging. The bitcoins have left my external wallet and I didn’t catch the wallet they were transferred to. I don’t want to lose them, or my trading history, so I haven’t force-quit the app yet. Is there any data I should manually back up before force-quitting the app? Any other suggestions for how to continue?

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**Author:** ![trybtc](https://bisq.community/letter_avatar/trybtc/32/5_5575768a8748004e209b776fc1b2916d.png) [@trybtc](https://bisq.community/u/trybtc)\
**Post date:** [April 5, 2019, 7:13am UTC](https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345/2 "2019-04-05T07:13:07Z")

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Update: Everything ok now. Backed everything up. Force-quit application. Restarted. Funds are there. History is all there.

(Actually I transferred 0.1314949 BTC and have 0.1306472 in my funds so .0008477 bitcoins were lost in the failed transaction, which is about 3 Euros.)

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [April 5, 2019, 7:21am UTC](https://bisq.community/t/error-when-taking-offer-now-app-wont-shut-down/7345/3 "2019-04-05T07:21:33Z")

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Yes, that’s the thing to do.  
Backup all your data directory before force-quiting.

In your task manager, you can also force-quit progressively.  
At least in linux, you have 3 levels for stopping : stop/stop/kill.  
Begin with the smoother stop, see if it suffices. If not, next. If not kill.

Sorry for the little loss.  
The repo [https://github.com/bisq-network/support](https://github.com/bisq-network/support) is provided for reimbursement asking.  
Just fill properly your issue.