# Failed trade after updated to 1.3 **URL:** \ **Category:** Support\ **Created:** [April 8, 2020, 2:11pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229 "2020-04-08T14:11:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 2:11pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/1 "2020-04-08T14:11:30Z")
Hi, I had an open trade selling BTC for euro. I received the SEPA payment this morning but was waiting for hotfix to validate it as per instructions in this forum. After the update to 1.3 the trade appears as failed. How can I fix this and send the BTC to the buyer? ---
**Author:** ![ezain](https://bisq.community/letter_avatar/ezain/32/5_5575768a8748004e209b776fc1b2916d.png) [@ezain](https://bisq.community/u/ezain)\ **Post date:** [April 8, 2020, 2:25pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/2 "2020-04-08T14:25:03Z")
restart Bisq and retry, It has worked for me. ---
**Author:** ![TheTurboCoin](https://bisq.community/user_avatar/bisq.community/theturbocoin/32/2563_2.png) [@TheTurboCoin](https://bisq.community/u/TheTurboCoin)\ **Post date:** [April 8, 2020, 2:29pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/3 "2020-04-08T14:29:50Z")
Hi, the same happen to me. I had 3 open trades, I received the SEPA payment from two of them, but my bitcoins are gone. Where are they? ---
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 2:33pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/4 "2020-04-08T14:33:14Z")
Tried restarting Bisq but the trade is still under the failed trades tab. ---
**Author:** ![ezain](https://bisq.community/letter_avatar/ezain/32/5_5575768a8748004e209b776fc1b2916d.png) [@ezain](https://bisq.community/u/ezain)\ **Post date:** [April 8, 2020, 2:40pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/5 "2020-04-08T14:40:13Z")
then, you may open a ticket support ---
**Author:** ![TheTurboCoin](https://bisq.community/user_avatar/bisq.community/theturbocoin/32/2563_2.png) [@TheTurboCoin](https://bisq.community/u/TheTurboCoin)\ **Post date:** [April 8, 2020, 2:48pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/6 "2020-04-08T14:48:37Z")
How do I open a ticket support? ---
**Author:** ![ezain](https://bisq.community/letter_avatar/ezain/32/5_5575768a8748004e209b776fc1b2916d.png) [@ezain](https://bisq.community/u/ezain)\ **Post date:** [April 8, 2020, 2:58pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/7 "2020-04-08T14:58:32Z")
open your trade and click in **GET SUPPORT** button ![Screenshot from 2020-04-08 17-00-42](https://bisq.community/uploads/default/original/2X/2/2eeefb6c82dc91637342029ecde3721c04dff39c.png) ---
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 3:01pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/8 "2020-04-08T15:01:49Z")
Cannot see a left corner button. May be not available for failed trades? ---
**Author:** ![ezain](https://bisq.community/letter_avatar/ezain/32/5_5575768a8748004e209b776fc1b2916d.png) [@ezain](https://bisq.community/u/ezain)\ **Post date:** [April 8, 2020, 3:04pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/9 "2020-04-08T15:04:09Z")
I have added a screenshot ---
**Author:** ![andy1h88](https://bisq.community/letter_avatar/andy1h88/32/5_5575768a8748004e209b776fc1b2916d.png) [@andy1h88](https://bisq.community/u/andy1h88)\ **Post date:** [April 8, 2020, 3:05pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/10 "2020-04-08T15:05:09Z")
> [@gop1](#): > > y be not available for failed trades? I have the exact same issue. My trade is now in failed section. I have Zelled money to seller but I never got my BTC and my deposit is gone. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 8, 2020, 3:20pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/11 "2020-04-08T15:20:28Z")
Restarting it didn’t fix it? ---
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 3:21pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/12 "2020-04-08T15:21:26Z")
not for me ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 8, 2020, 3:23pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/13 "2020-04-08T15:23:13Z")
Reach out to the #support channel on the [Bisq Keybase team](https://keybase.io/team/bisq) and talk directly to your trade mediator. You should find their info at the top of that channel. ---
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 3:33pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/14 "2020-04-08T15:33:51Z")
Sorry but need more detailed instructions. This is new for me. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 8, 2020, 3:41pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/15 "2020-04-08T15:41:55Z")
The [Bisq Keybase team](https://keybase.io/team/bisq) is a chat platform where the support team and mediators are. It’s like Slack if you’re familiar with it. There they’ll be able to guide you. ---
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 4:46pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/16 "2020-04-08T16:46:52Z")
Installed Keybase client, registered, search Bisq team, but don’t know how to look for a mediator o see which profiles are connected. Anyway cannot understand why this issue that is ocurring to more people is not actively investigated. It seems like a bug in 1.3 hotfix. And it occurred to my just by following instructions of waiting until fix to confirm the trade. Also support sucks. just the opposite of newbie friendly (sorry I’m frustrated with this) ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [April 8, 2020, 4:55pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/17 "2020-04-08T16:55:36Z")
> [@gop1](#): > > but don’t know how to look for a mediator o see which profiles are connected Let me know if this helps. [Finding your mediator - Bisq Wiki](https://bisq.wiki/Find_your_mediator) > [@gop1](#): > > Anyway cannot understand why this issue that is ocurring to more people is not actively investigated. It seems like a bug in 1.3 hotfix. Yes, there’s a bug in 1.3 causing a lot of trades to fail, and a new version is supposed to be released to fix that. ---
**Author:** ![gop1](https://bisq.community/letter_avatar/gop1/32/5_5575768a8748004e209b776fc1b2916d.png) [@gop1](https://bisq.community/u/gop1)\ **Post date:** [April 8, 2020, 5:03pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/18 "2020-04-08T17:03:02Z")
Thanks for the instructions to locate the mediator. Good to now they are working on it ---
**Author:** ![decentralizedArtist](https://bisq.community/letter_avatar/decentralizedartist/32/5_5575768a8748004e209b776fc1b2916d.png) [@decentralizedArtist](https://bisq.community/u/decentralizedArtist)\ **Post date:** [April 8, 2020, 7:51pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/19 "2020-04-08T19:51:15Z")
updated to 1.3 and same problem here - one of my Bisq 1.29 trades went through successfully after we accepted moderator terms, however the other 1.29 trade is still “Failed” and now my first trade of Bisq 1.3 is also reporting as a “failed trade”. I guess I’ll report the problem, communicate with the other trading party and pause all future trading until Bisq 1.31? ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 8, 2020, 8:26pm UTC](https://bisq.community/t/failed-trade-after-updated-to-1-3/9229/20 "2020-04-08T20:26:54Z")
Hi. Please go the the latter and wait for the next update.