# Failed trade and no refund of BTC or USD

**URL:** <https://bisq.community/t/failed-trade-and-no-refund-of-btc-or-usd/9356>\
**Category:** Uncategorized\
**Created:** [April 28, 2020, 4:16pm UTC](https://bisq.community/t/failed-trade-and-no-refund-of-btc-or-usd/9356 "2020-04-28T16:16:30Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [April 29, 2020, 2:24pm UTC](https://bisq.community/t/failed-trade-and-no-refund-of-btc-or-usd/9356/2 "2020-04-29T14:24:26Z")

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If the trade has a valid Deposit tx try to unfail the trade by selecting it and pressing ctrl+y. [See this post](https://bisq.community/t/troubleshoot-failed-trades/9315) for reference. Consider also [reaching out to your mediator on Keybase](https://bisq.wiki/Find_your_mediator) since you cannot communicate with them through the Bisq software.

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