# Failed trade - how to get funds back?

**URL:** <https://bisq.community/t/failed-trade-how-to-get-funds-back/177>\
**Category:** Support\
**Created:** [May 27, 2016, 12:58pm UTC](https://bisq.community/t/failed-trade-how-to-get-funds-back/177 "2016-05-27T12:58:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Hasenbein](https://bisq.community/letter_avatar/hasenbein/32/5_5575768a8748004e209b776fc1b2916d.png) [@Hasenbein](https://bisq.community/u/Hasenbein)\
**Post date:** [May 27, 2016, 12:58pm UTC](https://bisq.community/t/failed-trade-how-to-get-funds-back/177/1 "2016-05-27T12:58:06Z")

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Hello, send 0.01 bitcoin too much than needed in a bitcoin sell trade,  
now the trade status is “failed”; under transactions I can see that the funds (0.01 btc too much) were  
received, then the fee off 0.001 has been subtracted and the the remaining funds were sent to an address unknown to me, but they do not show up as a balance in my account,  
so where did they go to an how can I get funds from a failed trade back?

Regards,  
Hasenbein

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**Author:** ![alf](https://bisq.community/letter_avatar/alf/32/5_5575768a8748004e209b776fc1b2916d.png) [@alf](https://bisq.community/u/alf)\
**Post date:** [May 28, 2016, 7:51am UTC](https://bisq.community/t/failed-trade-how-to-get-funds-back/177/2 "2016-05-28T07:51:59Z")

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Hi Hasenbein, sounds a little confusing. Could you provide a screen shot?

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**Author:** ![riclas](https://bisq.community/user_avatar/bisq.community/riclas/32/27_2.png) [@riclas](https://bisq.community/u/riclas)\
**Post date:** [May 28, 2016, 3:17pm UTC](https://bisq.community/t/failed-trade-how-to-get-funds-back/177/3 "2016-05-28T15:17:47Z")

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hi hasenbein, that was probably a bug. when mkarrer comes back he should be able to open up support on bitsquare and you can make a ticket there with your faulty trade.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [May 28, 2016, 11:25pm UTC](https://bisq.community/t/failed-trade-how-to-get-funds-back/177/4 "2016-05-28T23:25:29Z")

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Can you send me an email with a screenshot if the trade details (open by clicking the trade id) as well as the trade transaction ids (offer fee, despoist tx,…)?