# Failed trade - locked fund **URL:** \ **Category:** Trading\ **Created:** [December 13, 2020, 3:34pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064 "2020-12-13T15:34:35Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![rorbtc](https://bisq.community/letter_avatar/rorbtc/32/6_22734026db12803ebb3e059622ac3534.png) [@rorbtc](https://bisq.community/u/rorbtc)\ **Post date:** [December 13, 2020, 3:34pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064/1 "2020-12-13T15:34:35Z")
Hello, My trade failed because of no delayed payout tx id. Trade id is rd5mhvg. I need help in getting the locked funds back. I already contacted the moderator (bisq & key base)and opened an issue in GitHub as well. Still waiting for help. Thanks. ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [December 14, 2020, 9:31am UTC](https://bisq.community/t/failed-trade-locked-fund/10064/2 "2020-12-14T09:31:31Z")
Normally a SPV resync should do the job, but that is failing on this version (1.5 and 1.5.1). Make a [backup](https://bisq.wiki/Backing_up_application_data) of Bisq and try to reimport the seed. If that doesn’t work, import the seed at a new Bisq instance. [https://bisq.wiki/Switching\_to\_a\_new\_data\_directory](https://bisq.wiki/Switching_to_a_new_data_directory) You should remove open offers and complete pending trades. ---
**Author:** ![rorbtc](https://bisq.community/letter_avatar/rorbtc/32/6_22734026db12803ebb3e059622ac3534.png) [@rorbtc](https://bisq.community/u/rorbtc)\ **Post date:** [December 15, 2020, 5:06am UTC](https://bisq.community/t/failed-trade-locked-fund/10064/3 "2020-12-15T05:06:37Z")
I performed the spv resync and funds are still locked. The moderator has gone silent after telling me to contact him thro keybase. On the verge of just ending my bisq experiment… Thanks ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [December 15, 2020, 7:58am UTC](https://bisq.community/t/failed-trade-locked-fund/10064/4 "2020-12-15T07:58:38Z")
Import the seed to a new Bisq instance. Your trade can’t be completed and moderator can’t do much about it. This series of bugs (trade deposit failing and spv resync failing) is critical and very frustrating for users and is overloading moderator’s cases. I’m sorry, there are always bugs to solve, but this is being a UX killer. v1.5.2 is coming soon, it should improve the experience. ---
**Author:** ![rorbtc](https://bisq.community/letter_avatar/rorbtc/32/6_22734026db12803ebb3e059622ac3534.png) [@rorbtc](https://bisq.community/u/rorbtc)\ **Post date:** [December 15, 2020, 2:03pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064/5 "2020-12-15T14:03:43Z")
Thanks I will try this as my last attempt. Also if the problem was unsolvable I would have appreciated a honest answer from the support person. Instead he told me to contact him in keybase (Huey) and that he would help resolve the issue. Now it seems like he deliberately misled me and I wasted my time jumping thro hoops. ---
**Author:** ![chimp1984](https://bisq.community/letter_avatar/chimp1984/32/6_22734026db12803ebb3e059622ac3534.png) [@chimp1984](https://bisq.community/u/chimp1984)\ **Post date:** [December 15, 2020, 4:32pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064/6 "2020-12-15T16:32:44Z")
Can you post all tx ids (trade fee txs, deposit tx id)? If the depost tx is published the funds are locked and require both signatures of both traders to make the payout. SPV resync and restore from seed does not change here anything. The mediator will help to make the payout… Bur first lets check if the deposit tx is out. ---
**Author:** ![rorbtc](https://bisq.community/letter_avatar/rorbtc/32/6_22734026db12803ebb3e059622ac3534.png) [@rorbtc](https://bisq.community/u/rorbtc)\ **Post date:** [December 16, 2020, 5:29pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064/8 "2020-12-16T17:29:00Z")
deposit tx: 8d34a1a0fa84a04bf2a63486a8724b49f4fc5d6812a30b0b587cd80dc066ec3f maker tx: 97bd2abf0ebfc2e45c1431e4e8d7e8481b716f7a1495456d8601c2296a82a87d taker: 5c809bf31ca4db0c1f5f39113c74dba27b8c5d1df4fc7357beed3a266cb15a60 ---
**Author:** ![rorbtc](https://bisq.community/letter_avatar/rorbtc/32/6_22734026db12803ebb3e059622ac3534.png) [@rorbtc](https://bisq.community/u/rorbtc)\ **Post date:** [December 18, 2020, 3:39pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064/9 "2020-12-18T15:39:47Z")
hey look yet another guy asking me to do something from my end and then ghosting. lol can’t make this stuff up. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [December 18, 2020, 6:22pm UTC](https://bisq.community/t/failed-trade-locked-fund/10064/10 "2020-12-18T18:22:55Z")
Hello. It was my fault. I asked you to reach out to me on Keybase but lost track of your message. Do as follow: 1. Go to Account \> Wallet Seed and write down the seed and the Wallet date 2. Go to Account \> Backup and make a backup 3. Go to Account Wallet Seed and type the Wallet Seed and date in the fields bellow **Restore wallets from seed words** ![restore](https://bisq.community/uploads/default/original/2X/b/b9f87bb949ccb5ca57259538981225796928ba8c.png) ---
**Author:** ![rorbtc](https://bisq.community/letter_avatar/rorbtc/32/6_22734026db12803ebb3e059622ac3534.png) [@rorbtc](https://bisq.community/u/rorbtc)\ **Post date:** [December 23, 2020, 4:17am UTC](https://bisq.community/t/failed-trade-locked-fund/10064/11 "2020-12-23T04:17:07Z")
ok… but i have another trade that is also in pending state because the seller says he keeps getting errors when trying to send “payment received” message. is there a risk of existing trades being wiped out? ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [December 23, 2020, 9:17am UTC](https://bisq.community/t/failed-trade-locked-fund/10064/12 "2020-12-23T09:17:36Z")
With the backup, you can recover that pending trade.