# Failed trades fee refund **URL:** \ **Category:** Support\ **Created:** [November 26, 2018, 12:23am UTC](https://bisq.community/t/failed-trades-fee-refund/6652 "2018-11-26T00:23:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![donacid](https://bisq.community/letter_avatar/donacid/32/5_5575768a8748004e209b776fc1b2916d.png) [@donacid](https://bisq.community/u/donacid)\ **Post date:** [November 26, 2018, 12:23am UTC](https://bisq.community/t/failed-trades-fee-refund/6652/1 "2018-11-26T00:23:25Z")
Hey guys, Is there a place where I can submit my failed trades to get the maker/taker fees back? I don’t really bother about it when it happens once or twice, but they slowly start to stack up. ![failed](https://bisq.community/uploads/default/original/2X/5/5b4d47ff87378f3e2795fb0559152c42e2fd9373.jpeg) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [November 26, 2018, 2:19am UTC](https://bisq.community/t/failed-trades-fee-refund/6652/2 "2018-11-26T02:19:05Z")
If they are failed due to bugs, you can contact @cbeams ---
**Author:** ![donacid](https://bisq.community/letter_avatar/donacid/32/5_5575768a8748004e209b776fc1b2916d.png) [@donacid](https://bisq.community/u/donacid)\ **Post date:** [November 26, 2018, 2:21am UTC](https://bisq.community/t/failed-trades-fee-refund/6652/3 "2018-11-26T02:21:24Z")
They’ve got 2 types of error messages. Half of them are: “A timeout occurred.” The other half are: “An error occurred at task: BuyerAsTakerSignAndPublishDepositTx Exception message: We got an onFailure from the peerGroup.broadcastTransaction callback.” I’m not completely sure if the timeout ones count as bugs. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [November 26, 2018, 6:28am UTC](https://bisq.community/t/failed-trades-fee-refund/6652/4 "2018-11-26T06:28:16Z")
> [@donacid](#): > > Is there a place where I can submit my failed trades to get the maker/taker fees back? Hello @donacid, Yes, please expose your issues here : [Issues · bisq-network/support · GitHub](https://github.com/bisq-network/support/issues) . This helps to have some tracking. I think that failed trades fees are reimbursed. But I’m not 100% sure though. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [November 26, 2018, 6:31am UTC](https://bisq.community/t/failed-trades-fee-refund/6652/5 "2018-11-26T06:31:31Z")
Generally speaking, reimbursements happen via arbitration. You take the failed trade to arbitration with CMD+O and then your arbitrator analyzes the situation and creates an issue at [https://github.com/bisq-network/support/issues](https://github.com/bisq-network/support/issues) on your behalf. If you cannot open a dispute with CMD+O, then you can create your own issue at [https://github.com/bisq-network/support/issues](https://github.com/bisq-network/support/issues). Please follow convention with other open issues there, including the screenshots, and textual copy/paste of maker, taker and deposit transactions. For example, see [https://github.com/bisq-network/support/issues/164](https://github.com/bisq-network/support/issues/164) and [https://github.com/bisq-network/support/issues/165](https://github.com/bisq-network/support/issues/165). ---
**Author:** ![donacid](https://bisq.community/letter_avatar/donacid/32/5_5575768a8748004e209b776fc1b2916d.png) [@donacid](https://bisq.community/u/donacid)\ **Post date:** [November 27, 2018, 10:32am UTC](https://bisq.community/t/failed-trades-fee-refund/6652/6 "2018-11-27T10:32:30Z")
Thanks for the clarification. I’m gonna read up a bit on the other github reports, then I’ll submit the trades where I couldn’t open a ticket according to protocol.