# “Failed transaction” "Timeout reached. Protocol did not complete in 60 sec." **URL:** \ **Category:** Support\ **Created:** [April 23, 2021, 11:47am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695 "2021-04-23T11:47:20Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![klausraem](https://bisq.community/letter_avatar/klausraem/32/5_5575768a8748004e209b776fc1b2916d.png) [@klausraem](https://bisq.community/u/klausraem)\ **Post date:** [April 23, 2021, 11:47am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/1 "2021-04-23T11:47:20Z")
I have a “Failed transaction” and I got a message that I need to contact the arbitrator. I’m trying to open a support ticket using alt+o but it doesn’t work. I have now 0.0015 BTC blocked, how can I take it with the fee back? “Timeout reached. Protocol did not complete in 60 sec.” Transaction ID: 7063549-bab52b63-0366-4e81-93b5-1299acdf738d-161 ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [April 23, 2021, 11:45pm UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/2 "2021-04-23T23:45:14Z")
Hi if alt+o is not working you can go to [Finding your mediator - Bisq Wiki](https://bisq.wiki/Finding_your_mediator) for instructions on how to find your mediator. You can then contact them on Keybase: [Keybase](https://keybase.io/team/bisq) I would recommend coming to the Bisq support channel on Keybase ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [April 25, 2021, 8:46am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/3 "2021-04-25T08:46:48Z")
Looks like your issue could be solved reading this: [Failed trades and deposit tx not confirmed troubleshoot (v1.5.4)](https://bisq.community/t/failed-trades-and-deposit-tx-not-confirmed-troubleshoot-v1-5-4/10223/1) But proceed to Keybase if you have doubts. ---
**Author:** ![klausraem](https://bisq.community/letter_avatar/klausraem/32/5_5575768a8748004e209b776fc1b2916d.png) [@klausraem](https://bisq.community/u/klausraem)\ **Post date:** [April 25, 2021, 11:31pm UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/4 "2021-04-25T23:31:54Z")
A mediation was opened. I’ll try it this way. ---
**Author:** ![klausraem](https://bisq.community/letter_avatar/klausraem/32/5_5575768a8748004e209b776fc1b2916d.png) [@klausraem](https://bisq.community/u/klausraem)\ **Post date:** [May 1, 2021, 12:15am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/5 "2021-05-01T00:15:02Z")
Update. The mediator said I should proceed normaly with the trade, so I did that. But the seller was not able to send me the btc and the mediator don’t answer since April 28. The seller has confirmed he recieve the money, but he couldn’t send me the btc. What can I do? ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [May 1, 2021, 12:20am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/6 "2021-05-01T00:20:44Z")
I would message your mediator again. They are pretty responsive so might have missed your message. ---
**Author:** ![klausraem](https://bisq.community/letter_avatar/klausraem/32/5_5575768a8748004e209b776fc1b2916d.png) [@klausraem](https://bisq.community/u/klausraem)\ **Post date:** [May 1, 2021, 12:34am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/7 "2021-05-01T00:34:50Z")
I’m doing it every day. ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [May 1, 2021, 12:48am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/8 "2021-05-01T00:48:00Z")
On Keybase or within Bisq? ---
**Author:** ![klausraem](https://bisq.community/letter_avatar/klausraem/32/5_5575768a8748004e209b776fc1b2916d.png) [@klausraem](https://bisq.community/u/klausraem)\ **Post date:** [May 1, 2021, 9:25am UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/9 "2021-05-01T09:25:46Z")
I’m doing that on bisq ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [May 1, 2021, 10:55pm UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/10 "2021-05-01T22:55:48Z")
Sounds strange. Maybe they have a problem receiving your messages. I would try messaging again and if no response reach out to them on Keybase ---
**Author:** ![klausraem](https://bisq.community/letter_avatar/klausraem/32/5_5575768a8748004e209b776fc1b2916d.png) [@klausraem](https://bisq.community/u/klausraem)\ **Post date:** [May 7, 2021, 12:13pm UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/11 "2021-05-07T12:13:21Z")
The mediator have answered. The problem was solved. I’ve proceded normaly with the trade, the seller had a problema to send me the btc, but the mediator solve this. Now is everything ok. Thanks a lot for the help. ---
**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\ **Post date:** [May 7, 2021, 10:45pm UTC](https://bisq.community/t/failed-transaction-timeout-reached-protocol-did-not-complete-in-60-sec/10695/12 "2021-05-07T22:45:45Z")
Glad it is all sorted