# Full Reversal on Zelle **URL:** \ **Category:** Payment methods\ **Created:** [June 25, 2018, 3:45pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705 "2018-06-25T15:45:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![SD86gdns9H](https://bisq.community/letter_avatar/sd86gdns9h/32/6_22734026db12803ebb3e059622ac3534.png) [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\ **Post date:** [June 25, 2018, 3:45pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/1 "2018-06-25T15:45:42Z")
I want to report a charge back with Zelle. “Full Reversal of Unauthorized Transfer” When I click on the plus sign it says "Details Category: Checks Written ![Fraud%20Full%20Reversal_June22_2018](https://bisq.community/uploads/default/original/2X/c/c4df58c71bdc190b540084b66e93a5a1db0c4b76.png) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [June 25, 2018, 4:07pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/2 "2018-06-25T16:07:37Z")
This is a problem. We should contact @ManfredKarrer about this. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [June 25, 2018, 4:16pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/3 "2018-06-25T16:16:37Z")
@SD86gdns9H I sent you a PM. Please respond ASAP! ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [June 25, 2018, 5:36pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/5 "2018-06-25T17:36:42Z")
Can you provide more info from the bank? Why did they do the chargeback? Was it a stolen bank account? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [June 25, 2018, 8:01pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/6 "2018-06-25T20:01:33Z")
I blocked the user by onion address and his Zelle account. If anyone traded with a person with that onion address: c7r6wr4ful5vr3ie and that Zelle email address: [HLMCINC@AOL.COM](mailto:HLMCINC@AOL.COM) please PM me the trade details, specially if he used another account or onion address. The trade was done on 2nd of june. ---
**Author:** ![nsa](https://bisq.community/letter_avatar/nsa/32/6_22734026db12803ebb3e059622ac3534.png) [@nsa](https://bisq.community/u/nsa)\ **Post date:** [June 28, 2018, 8:21pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/7 "2018-06-28T20:21:04Z")
Should that be their real email or is it possible to use a fake one? If real, their name and phone number seems to appear via google search. Not sure if relevant or useful. ---
**Author:** ![ElGuapoAmigo](https://bisq.community/user_avatar/bisq.community/elguapoamigo/32/1510_2.png) [@ElGuapoAmigo](https://bisq.community/u/ElGuapoAmigo)\ **Post date:** [July 2, 2018, 11:58pm UTC](https://bisq.community/t/full-reversal-on-zelle/5705/9 "2018-07-02T23:58:13Z")
Crap - any new info on this / why it happened? If chargeback scammers have overtaken Zelle like they seem to have done already with PayPal, Venmo, and CashApp - that really puts Bisq in a tough spot for ease-of-use in the US at least… I got burned pretty hard by scammers on Bisq via Venmo and CashApp awhile back, and to be honest it’s kept me on the sidelines since then even though my remaining successful payment option here (Zelle) hadn’t been used against me yet. I’ve been nervously watching to see if anyone out there using Zelle gets popped like I did… ---
**Author:** ![peoples](https://bisq.community/letter_avatar/peoples/32/6_22734026db12803ebb3e059622ac3534.png) [@peoples](https://bisq.community/u/peoples)\ **Post date:** [July 3, 2018, 4:23am UTC](https://bisq.community/t/full-reversal-on-zelle/5705/10 "2018-07-03T04:23:32Z")
If you are going to accept Zelle, ask for ID that matches the sender’s name and a selfie. Be diligent. Don’t just expect your bank to NOT reverse the charges. Get your traders to sign and fill out paperwork that includes the exact details of the sale. Make a process out of it, expect all of your traders to follow it, and don’t compromise your rules. Your crypto is too valuable to let the banks steal it with a reversal. Cash and crypto are king. Don’t expect your banks to “do the right thing”. Have fun! ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [July 3, 2018, 8:30am UTC](https://bisq.community/t/full-reversal-on-zelle/5705/11 "2018-07-03T08:30:16Z")
At banks usually u cannot easily tell them to reverse as with Venmo or Cashapp. Seems that case was a stolen bank account scam, but not much info from the banks