# Fund locked! I need an arbitrator **URL:** \ **Category:** Support\ **Created:** [June 27, 2019, 10:21am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950 "2019-06-27T10:21:38Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![drader](https://bisq.community/letter_avatar/drader/32/5_5575768a8748004e209b776fc1b2916d.png) [@drader](https://bisq.community/u/drader)\ **Post date:** [June 27, 2019, 10:21am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/1 "2019-06-27T10:21:38Z")
Hello, This night I got this warning ![Immagine](https://bisq.community/uploads/default/original/2X/9/9ebe1cb8dbc7e929ee9020b60c62fbea6b18df86.png) Available arbitrators: [[s6yrrpezc3zp6biy.onion:9999](http://s6yrrpezc3zp6biy.onion:9999), [g72ouph23eznvpuz.onion:9999](http://g72ouph23eznvpuz.onion:9999)] I cannot open a support ticket inside the client because of exeption opening the page portfolio|Open Trades this dosns’t allow to handle the trade FNCDWDYG The page Funds|Locked Funds shows the failded trade (n9gvd2) two times. ![Immagine1](https://bisq.community/uploads/default/original/2X/5/522cfb94e6137424c747fbbf8743606f1514c0bb.png) Thank you for your help. here is the log Connected to node: [s67qglwhkgkyvr74.onion:8000](http://s67qglwhkgkyvr74.onion:8000) Received 441 instances Filter: 1 TempProposalPayload: 41 MailboxStoragePayload: 168 Alert: 1 Arbitrator: 2 OfferPayload: 228 ################################################################# giu-27 03:28:17.093 [JavaFX Application Thread] INFO b.n.p.p.g.RequestDataHandler: Start processing 41 items. giu-27 03:28:17.150 [JavaFX Application Thread] INFO b.c.a.BisqSetup: walletInitialized=true, p2pNetWorkReady=true giu-27 03:28:17.150 [JavaFX Application Thread] INFO b.c.a.BisqSetup: initDomainServices giu-27 03:28:17.198 [JavaFX Application Thread] WARN b.c.a.BisqSetup: You have locked up funds from a failed trade. Locked up balance: 0.0150 BTC Deposit tx address: 1D2eYYbpEMcRMwZw68d5jBm9qugMpfJ8Fj Trade ID: n9gvd2-2325a327-1d47-4a21-8636-47065e2b673a-112. Please open a support ticket by selecting the trade in the pending trades screen and clicking “alt + o” or “option + o”." giu-27 03:28:17.279 [JavaFX Application Thread] INFO b.c.a.ArbitratorManager: Available arbitrators: [[s6yrrpezc3zp6biy.onion:9999](http://s6yrrpezc3zp6biy.onion:9999), [g72ouph23eznvpuz.onion:9999](http://g72ouph23eznvpuz.onion:9999)] giu-27 03:28:17.437 [JavaFX Application Thread] INFO b.c.d.s.DaoStateSnapshotService: applySnapshot from persistedBsqState daoState with height of last block 582580 giu-27 03:28:17.437 [JavaFX Application Thread] INFO b.c.d.s.DaoStateService: Apply snapshot with chain height 582580 giu-27 03:28:17.441 [JavaFX Application Thread] INFO b.c.d.m.DaoStateMonitoringService: Apply snapshot with 10834 daoStateHashes. Last daoStateHash=StateHash{ height=582580, hash=85ea83e22af9bf4953f9966f161d451c2ae0a002, prevHash=0899ae1f1d9c2b21ede0722ad80d17530e443726 } giu-27 03:28:17.782 [JavaFX Application Thread] INFO b.c.p.ProvidersRepository: Selected provider baseUrl=[http://ceaanhbvluug4we6.onion/](http://ceaanhbvluug4we6.onion/), providerList=[[http://xc3nh4juf2hshy7e.onion/](http://xc3nh4juf2hshy7e.onion/), [http://ceaanhbvluug4we6.onion/](http://ceaanhbvluug4we6.onion/), [http://5bmpx76qllutpcyp.onion/](http://5bmpx76qllutpcyp.onion/), [http://62nvujg5iou3vu3i.onion/](http://62nvujg5iou3vu3i.onion/), [http://44mgyoe2b6oqiytt.onion/](http://44mgyoe2b6oqiytt.onion/)] giu-27 03:28:17.789 [JavaFX Application Thread] INFO b.c.a.ArbitratorManager: Available arbitrators: [[s6yrrpezc3zp6biy.onion:9999](http://s6yrrpezc3zp6biy.onion:9999), [g72ouph23eznvpuz.onion:9999](http://g72ouph23eznvpuz.onion:9999)] giu-27 03:28:17.791 [JavaFX Application Thread] INFO b.c.n.a.MyOfferTakenEvents: We got a offer removed. id=2ydazp-94c02aa9-6eff-418f-9f30-e124283d78d4-112, state=DEACTIVATED giu-27 03:28:17.791 [JavaFX Application Thread] INFO b.c.n.a.MyOfferTakenEvents: We got a offer removed. id=VRURLBG-dd7b9d1e-ab49-4492-9dce-a8abc7626b7d-112, state=DEACTIVATED giu-27 03:28:17.791 [JavaFX Application Thread] INFO b.c.n.a.TradeEvents: We got a new trade. id=FNCDWDYG-9edda903-28bb-40e8-851b-01284e574aee-112 giu-27 03:28:17.799 [JavaFX Application Thread] INFO b.c.n.a.TradeEvents: We got a new trade. id=n9gvd2-2325a327-1d47-4a21-8636-47065e2b673a-112 giu-27 03:28:17.799 [JavaFX Application Thread] INFO b.c.n.a.TradeEvents: We got a new trade. id=n9gvd2-2325a327-1d47-4a21-8636-47065e2b673a-112 giu-27 03:28:17.809 [JavaFX Application Thread] INFO b.c.p.p.PriceFeedService: request from provider [http://ceaanhbvluug4we6.onion/](http://ceaanhbvluug4we6.onion/) 65.454 sec. after last request giu-27 03:28:17.954 [JavaFX Application Thread] INFO b.n.p.p.g.RequestDataHandler: We send a GetUpdatedDataRequest to peer [s67qglwhkgkyvr74.onion:8000](http://s67qglwhkgkyvr74.onion:8000). giu-27 03:28:18.413 [JavaFX Application Thread] ERROR b.c.s.CommonSetup: Uncaught Exception from thread JavaFX Application Thread giu-27 03:28:18.413 [JavaFX Application Thread] ERROR b.c.s.CommonSetup: throwableMessage= null giu-27 03:28:18.413 [JavaFX Application Thread] ERROR b.c.s.CommonSetup: throwableClass= class java.lang.IllegalArgumentException giu-27 03:28:18.415 [JavaFX Application Thread] ERROR b.c.s.CommonSetup: Stack trace: java.lang.IllegalArgumentException at com.google.common.base.Preconditions.checkArgument(Preconditions.java:108) at org.bitcoinj.utils.ExchangeRate.(ExchangeRate.java:39) at org.bitcoinj.utils.ExchangeRate.(ExchangeRate.java:47) at bisq.core.monetary.Price.getVolumeByAmount(Price.java:85) at bisq.core.trade.Trade.getTradeVolume(Trade.java:720) at bisq.desktop.main.portfolio.pendingtrades.PendingTradesView$5$1.updateItem(PendingTradesView.java:401) at bisq.desktop.main.portfolio.pendingtrades.PendingTradesView$5$1.updateItem(PendingTradesView.java:396) at javafx.controls/javafx.scene.control.TableCell.updateItem(TableCell.java:665) at javafx.controls/javafx.scene.control.TableCell.indexChanged(TableCell.java:469) at javafx.controls/javafx.scene.control.IndexedCell.updateIndex(IndexedCell.java:120) at javafx.controls/javafx.scene.control.skin.TableRowSkinBase.updateCells(TableRowSkinBase.java:539) at javafx.controls/javafx.scene.control.skin.TableRowSkinBase.(TableRowSkinBase.java:159) at javafx.controls/javafx.scene.control.skin.TableRowSkin.(TableRowSkin.java:89) at javafx.controls/javafx.scene.control.TableRow.createDefaultSkin(TableRow.java:213) at javafx.controls/javafx.scene.control.Control.doProcessCSS(Control.java:897) at javafx.controls/javafx.scene.control.Control.access$000(Control.java:83) at javafx.controls/javafx.scene.control.Control$1.doProcessCSS(Control.java:89) at javafx.controls/com.sun.javafx.scene.control.ControlHelper.processCSSImpl(ControlHelper.java:67) at javafx.graphics/com.sun.javafx.scene.NodeHelper.processCSS(NodeHelper.java:147) at javafx.graphics/javafx.scene.Node.processCSS(Node.java:9515) at javafx.graphics/javafx.scene.Node.applyCss(Node.java:9602) at javafx.controls/javafx.scene.control.skin.VirtualFlow.setCellIndex(VirtualFlow.java:1715) at javafx.controls/javafx.scene.control.skin.VirtualFlow.addTrailingCells(VirtualFlow.java:2042) at javafx.controls/javafx.scene.control.skin.VirtualFlow.layoutChildren(VirtualFlow.java:1253) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1211) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Parent.layout(Parent.java:1218) at javafx.graphics/javafx.scene.Scene.doLayoutPass(Scene.java:590) at javafx.graphics/javafx.scene.Scene$ScenePulseListener.pulse(Scene.java:2507) at javafx.graphics/com.sun.javafx.tk.Toolkit.lambda$runPulse$2(Toolkit.java:410) at java.base/java.security.AccessController.doPrivileged(Native Method) at javafx.graphics/com.sun.javafx.tk.Toolkit.runPulse(Toolkit.java:409) at javafx.graphics/com.sun.javafx.tk.Toolkit.firePulse(Toolkit.java:436) at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.pulse(QuantumToolkit.java:518) at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.pulse(QuantumToolkit.java:498) at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.pulseFromQueue(QuantumToolkit.java:491) at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.lambda$runToolkit$11(QuantumToolkit.java:319) at javafx.graphics/com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:96) at javafx.graphics/com.sun.glass.ui.win.WinApplication.\_runLoop(Native Method) at javafx.graphics/com.sun.glass.ui.win.WinApplication.lambda$runLoop$3(WinApplication.java:175) at java.base/java.lang.Thread.run(Thread.java:844) ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [June 27, 2019, 10:50am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/2 "2019-06-27T10:50:52Z")
I think this is a case for @Arbitrator2 (ping) ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/5_5575768a8748004e209b776fc1b2916d.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [June 27, 2019, 1:32pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/3 "2019-06-27T13:32:51Z")
Hi, will look into it, please bear with me ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [June 27, 2019, 2:35pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/4 "2019-06-27T14:35:01Z")
Have you tried to restart and see if the error comes again? The error is not related to the trade. Do you have latest version installed? ---
**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\ **Post date:** [June 27, 2019, 4:52pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/5 "2019-06-27T16:52:51Z")
Did some investigation and suggested fix, see [https://github.com/bisq-network/bisq/issues/2925](https://github.com/bisq-network/bisq/issues/2925) ---
**Author:** ![drader](https://bisq.community/letter_avatar/drader/32/5_5575768a8748004e209b776fc1b2916d.png) [@drader](https://bisq.community/u/drader)\ **Post date:** [June 27, 2019, 9:37pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/6 "2019-06-27T21:37:42Z")
the version is 1.1.2. I restarted the app many times, the warning is shown after the start and the exception is raised when i try to open the page Portfolio|Open Trades. ---
**Author:** ![drader](https://bisq.community/letter_avatar/drader/32/5_5575768a8748004e209b776fc1b2916d.png) [@drader](https://bisq.community/u/drader)\ **Post date:** [June 27, 2019, 9:43pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/7 "2019-06-27T21:43:13Z")
here the log after last restart: removed log ---
**Author:** ![drader](https://bisq.community/letter_avatar/drader/32/5_5575768a8748004e209b776fc1b2916d.png) [@drader](https://bisq.community/u/drader)\ **Post date:** [June 27, 2019, 9:43pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/8 "2019-06-27T21:43:53Z")
removed log ---
**Author:** ![drader](https://bisq.community/letter_avatar/drader/32/5_5575768a8748004e209b776fc1b2916d.png) [@drader](https://bisq.community/u/drader)\ **Post date:** [June 27, 2019, 9:49pm UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/9 "2019-06-27T21:49:51Z")
I think it is the same problem. ---
**Author:** ![drader](https://bisq.community/letter_avatar/drader/32/5_5575768a8748004e209b776fc1b2916d.png) [@drader](https://bisq.community/u/drader)\ **Post date:** [July 5, 2019, 1:21am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/10 "2019-07-05T01:21:40Z")
could you please unlock the funds? thanks ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/5_5575768a8748004e209b776fc1b2916d.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [July 5, 2019, 5:14am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/11 "2019-07-05T05:14:58Z")
Hi, the error doesn’t seemed to be related to the trade, in order to unlock your funds you have to be able to open a support ticket. how old is your account? have you tried deleting SPV file and resync? ---
**Author:** ![patrick\_bateman](https://bisq.community/user_avatar/bisq.community/patrick_bateman/32/2250_2.png) [@patrick\_bateman](https://bisq.community/u/patrick_bateman)\ **Post date:** [July 14, 2019, 12:07am UTC](https://bisq.community/t/fund-locked-i-need-an-arbitrator/7950/12 "2019-07-14T00:07:24Z")
Have you got your issue resolved?