# Funds LOCKED in a failed trade. Need arbitrator to release them **URL:** \ **Category:** Support\ **Created:** [June 24, 2019, 3:02pm UTC](https://bisq.community/t/funds-locked-in-a-failed-trade-need-arbitrator-to-release-them/7923 "2019-06-24T15:02:55Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![spottedmarley](https://bisq.community/user_avatar/bisq.community/spottedmarley/32/1814_2.png) [@spottedmarley](https://bisq.community/u/spottedmarley)\ **Post date:** [June 24, 2019, 3:02pm UTC](https://bisq.community/t/funds-locked-in-a-failed-trade-need-arbitrator-to-release-them/7923/1 "2019-06-24T15:02:55Z")
![bisq-locked-funds-error](https://bisq.community/uploads/default/original/2X/a/a3618ae393418339593d981b78e30e0e1022da2c.png) Trade Arbitrators: [s6yrrpezc3zp6biy.onion:9999](http://s6yrrpezc3zp6biy.onion:9999) [g72ouph23eznvpuz.onion:9999](http://g72ouph23eznvpuz.onion:9999) I have received payment for this trade and need the BTC released to the buyer. I cannot open a support ticket inside the client because the client lists the trade as “Cancelled”. Thank you for your help. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [June 24, 2019, 5:42pm UTC](https://bisq.community/t/funds-locked-in-a-failed-trade-need-arbitrator-to-release-them/7923/2 "2019-06-24T17:42:06Z")
g72ouph23eznvpuz.onion:9999 = @Arbitrator2 (ping) ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/5_5575768a8748004e209b776fc1b2916d.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [June 24, 2019, 5:52pm UTC](https://bisq.community/t/funds-locked-in-a-failed-trade-need-arbitrator-to-release-them/7923/3 "2019-06-24T17:52:56Z")
ok thank you for notifying, will close the ticket