# Funds sent but unable to click 'Payment started'

**URL:** <https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376>\
**Category:** Support\
**Created:** [May 2, 2018, 9:26am UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376 "2018-05-02T09:26:10Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\
**Post date:** [May 2, 2018, 9:26am UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376/1 "2018-05-02T09:26:10Z")

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I have raised this with support, but wondered whether anyone else has had the same problem.

I accepted an offer, waited for the blockchain confirmation (which took longer than usual due to a problem with the transaction ID), transferred the fiat, but now the ‘Payment started’ button is disabled. As a result, I am unable to mark the payment as sent and the maker is presumably unable to confirm that it has been received in order to complete the transaction.

 ![screenshot](https://bisq.community/uploads/default/original/2X/4/45b5b2502f4224b7d5437ab0e58169cc865b870e.png)

The trade will expire soon, so I am not sure what is going to happen.

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [May 2, 2018, 10:37am UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376/2 "2018-05-02T10:37:42Z")

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Once the trade period elapses a button for both traders should pop up that allows you to open a dispute. If you can’t get it to work and don’t want to wait for the trade to expire, just open a dispute with cmd+o.

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**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\
**Post date:** [May 2, 2018, 8:24pm UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376/3 "2018-05-02T20:24:54Z")

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Thanks for your reply. I opened the dispute as soon as I noticed the problem, but haven’t heard back from the arbitrator (3b7cft5k4ae6a236.onion:9999) for over a day now. I’m not convinced my messages are getting through. What else can I do please?

I sent the fiat yesterday, so just need an arbitrator to confirm that the maker has received it and then release the BTC.

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [May 2, 2018, 10:35pm UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376/4 "2018-05-02T22:35:24Z")

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That could be the case. Tor connections sometimes drop.

Your arbitrator is @keo , you can get in contact with him over this forum.  
He will need your trade ID to know which trade this is.

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<div class="post-metadata">

**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\
**Post date:** [May 3, 2018, 3:21pm UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376/5 "2018-05-03T15:21:42Z")

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Thanks. I have sent @keo a PM.

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<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [May 3, 2018, 4:20pm UTC](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376/6 "2018-05-03T16:20:10Z")

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I am sure he will reply as soon as possible 🙂