# Funds still locked and support ticket closed

**URL:** <https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560>\
**Category:** Support\
**Created:** [May 1, 2019, 11:06pm UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560 "2019-05-01T23:06:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![st3real](https://bisq.community/letter_avatar/st3real/32/5_5575768a8748004e209b776fc1b2916d.png) [@st3real](https://bisq.community/u/st3real)\
**Post date:** [May 1, 2019, 11:06pm UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560/1 "2019-05-01T23:06:46Z")

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I had a disputed trade were the buyer did not replay and never paid. The arbitrator said that he will unlock but my funds are till locked and I cannot put another offer to sell. Also I cannot reopen the support ticket. Does anybody know how long it takes for the funds to be unlocked or how to ask support about this situation?

The arbitrors onion adress is: s6yrrpezc3zp6biy.onion:9999

Thanks for your help!

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [May 2, 2019, 6:11am UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560/2 "2019-05-02T06:11:51Z")

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s6yrrpezc3zp6biy.onion:9999 -\> @keo (ping)

If you have other trades, you can pick one which has also s6yrrpezc3zp6biy.onion:9999 as arbitrator and use it to (re)open a dispute, carefully explaining the arbitrator the situation.  
In the present case, since I pinged @keo , better wait his advice here.

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [May 2, 2019, 12:05pm UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560/3 "2019-05-02T12:05:04Z")

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Can I have the tradeID? Without this I cannot do anything.

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**Author:** ![st3real](https://bisq.community/letter_avatar/st3real/32/5_5575768a8748004e209b776fc1b2916d.png) [@st3real](https://bisq.community/u/st3real)\
**Post date:** [May 3, 2019, 4:00am UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560/4 "2019-05-03T04:00:07Z")

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This is the trade ID: IFTQ7IHE-8a0f7720-019b-4633-9069-32cab854c191-095

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**Author:** ![st3real](https://bisq.community/letter_avatar/st3real/32/5_5575768a8748004e209b776fc1b2916d.png) [@st3real](https://bisq.community/u/st3real)\
**Post date:** [May 7, 2019, 12:10am UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560/5 "2019-05-07T00:10:37Z")

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Hi @keo the trade ID is: IFTQ7IHE-8a0f7720-019b-4633-9069-32cab854c191-095  
It would be great if you could help me to access my funds again.  
Thank you!

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [May 8, 2019, 6:33pm UTC](https://bisq.community/t/funds-still-locked-and-support-ticket-closed/7560/6 "2019-05-08T18:33:09Z")

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The payout is OK and the funds should be with you. Try to delete your SPV-file under Settings/Network Info which should correct your wallet. If it does not work ask on the forum. I guess you might have to delete some of your db-files.