# Get support button not appearing in an open trade

**URL:** <https://bisq.community/t/get-support-button-not-appearing-in-an-open-trade/10002>\
**Category:** Support\
**Created:** [November 29, 2020, 9:49pm UTC](https://bisq.community/t/get-support-button-not-appearing-in-an-open-trade/10002 "2020-11-29T21:49:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![august](https://bisq.community/letter_avatar/august/32/6_22734026db12803ebb3e059622ac3534.png) [@august](https://bisq.community/u/august)\
**Post date:** [November 29, 2020, 9:49pm UTC](https://bisq.community/t/get-support-button-not-appearing-in-an-open-trade/10002/1 "2020-11-29T21:49:56Z")

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only “the open trader chat” button appears. the trade period is halfway over – shouldn’t there always be a “get support” option?

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [November 30, 2020, 7:58am UTC](https://bisq.community/t/get-support-button-not-appearing-in-an-open-trade/10002/2 "2020-11-30T07:58:20Z")

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It was kind of abused, so it was removed from plain sight. Before the end of trading period, you can open mediation through Ctrl+O but please don’t use it for general questions or complain that the other part is not responding. Use this key shortcut only when there’s a bug or a protocol violation (e.g. wrong payment details).  
For minor inquiries there’s the support channel at keybase, this forum or telegram.