# Getting a Warning at Installation **URL:** \ **Category:** Support\ **Created:** [April 22, 2017, 12:19pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895 "2017-04-22T12:19:05Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![mertimiks](https://bisq.community/letter_avatar/mertimiks/32/5_5575768a8748004e209b776fc1b2916d.png) [@mertimiks](https://bisq.community/u/mertimiks)\ **Post date:** [April 22, 2017, 12:19pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/1 "2017-04-22T12:19:05Z")
Why am I getting this warning during the installation? Warning the application could not startup after 4 minutes. You still did not get connected to the bitcoin network. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [April 22, 2017, 3:03pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/2 "2017-04-22T15:03:01Z")
can u try at another location? maybe u have some issues with your network environment? did it work before? can u send me the log file? you can find the log file in the data directory under those locations: Mac OSX: /Users/username/Library/Application Support/Bitsquare Linux: /home/username/.local/share/Bitsquare Windows 7,8: C:\Documents and Settings\username\AppData\Roaming\Bitsquare Windows XP: C:\Documents and Settings\username\Application Data\Bitsquare if u dont have bitcoins in your wallet and no offers/trades/disputes open you can remove the current data directory and start over again so a new one will be created (backup first the old one). maybe that helps? ---
**Author:** ![mertimiks](https://bisq.community/letter_avatar/mertimiks/32/5_5575768a8748004e209b776fc1b2916d.png) [@mertimiks](https://bisq.community/u/mertimiks)\ **Post date:** [April 23, 2017, 6:23am UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/3 "2017-04-23T06:23:26Z")
Hi Manfred, I sent my log files via email. Btw I tried to install your software to a different computer, but I still got the same error, so my assumption is the warning caused by either network or my location. Can I install your software in Turkey? Mert ---
**Author:** ![lightsout](https://bisq.community/letter_avatar/lightsout/32/5_5575768a8748004e209b776fc1b2916d.png) [@lightsout](https://bisq.community/u/lightsout)\ **Post date:** [April 23, 2017, 11:25am UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/4 "2017-04-23T11:25:29Z")
I read about Tor being blocked in Turkey, damn. We’re still figuring out how to circumvent the Great Firewall of China. Bitsquare should be accessible in the same way from Turkey as well, but not for now. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [April 23, 2017, 4:05pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/5 "2017-04-23T16:05:14Z")
I assume some clever VPN solution might work for non China Tor blockers… ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [April 23, 2017, 4:05pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/6 "2017-04-23T16:05:59Z")
Have you tried the tor browser if that works? if not that really either your ISP or the state is blocking Tor. ---
**Author:** ![mertimiks](https://bisq.community/letter_avatar/mertimiks/32/5_5575768a8748004e209b776fc1b2916d.png) [@mertimiks](https://bisq.community/u/mertimiks)\ **Post date:** [April 23, 2017, 4:18pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/7 "2017-04-23T16:18:40Z")
I have just found out that state is blocking the TOR. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [April 23, 2017, 4:43pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/8 "2017-04-23T16:43:15Z")
Damn… then you either try to investigate a bit to find work-arounds (VPN) or wait until we have plugable transports (maybe in 2-4 months). I doubt that Turkey is as efficient with the blocking as China… I feel really sorry for Turkey how it has developed politically. I visited several times the county from the late 80s on and saw the political change to the bad… ---
**Author:** ![mertimiks](https://bisq.community/letter_avatar/mertimiks/32/5_5575768a8748004e209b776fc1b2916d.png) [@mertimiks](https://bisq.community/u/mertimiks)\ **Post date:** [April 23, 2017, 4:57pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/9 "2017-04-23T16:57:36Z")
no worries, i am moving to Lithuania soon, but thanks for your concerns though ---
**Author:** ![bsukhyani](https://bisq.community/letter_avatar/bsukhyani/32/5_5575768a8748004e209b776fc1b2916d.png) [@bsukhyani](https://bisq.community/u/bsukhyani)\ **Post date:** [May 19, 2017, 10:05pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/10 "2017-05-19T22:05:16Z")
I am receiving same error in California, USA, Could you help? ---
**Author:** ![qbisq](https://bisq.community/user_avatar/bisq.community/qbisq/32/757_2.png) [@qbisq](https://bisq.community/u/qbisq)\ **Post date:** [May 20, 2017, 7:31pm UTC](https://bisq.community/t/getting-a-warning-at-installation/1895/11 "2017-05-20T19:31:14Z")
Hey! It might be an anti-virus/firewall issue. Check this threat for starts [https://forum.bitsquare.io/t/bitsquare-desktop-installation/1637/12](https://forum.bitsquare.io/t/bitsquare-desktop-installation/1637/12)