# Helping a friend download and use bisq but ran into problems from the start

**URL:** <https://bisq.community/t/helping-a-friend-download-and-use-bisq-but-ran-into-problems-from-the-start/11605>\
**Category:** Uncategorized\
**Created:** [July 1, 2022, 3:04am UTC](https://bisq.community/t/helping-a-friend-download-and-use-bisq-but-ran-into-problems-from-the-start/11605 "2022-07-01T03:04:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![swidgen](https://bisq.community/letter_avatar/swidgen/32/5_5575768a8748004e209b776fc1b2916d.png) [@swidgen](https://bisq.community/u/swidgen)\
**Post date:** [July 1, 2022, 3:04am UTC](https://bisq.community/t/helping-a-friend-download-and-use-bisq-but-ran-into-problems-from-the-start/11605/1 "2022-07-01T03:04:56Z")

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My friend is using a brand new fresh mac, but on his first instance of running it, he ran into this problem. We tried googling, but couldn’t find this exact issue

 ![bisq problem](https://bisq.community/uploads/default/original/2X/e/e5a1e6d8f91e380d33082015b9a7970e32979177.jpeg)

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**Author:** ![mokolko12](https://bisq.community/letter_avatar/mokolko12/32/5_5575768a8748004e209b776fc1b2916d.png) [@mokolko12](https://bisq.community/u/mokolko12)\
**Post date:** [July 1, 2022, 11:57am UTC](https://bisq.community/t/helping-a-friend-download-and-use-bisq-but-ran-into-problems-from-the-start/11605/2 "2022-07-01T11:57:28Z")

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Tor is being DDossed since early June and is causing lots of problems for Bisq. See [https://status.torproject.org/](https://status.torproject.org/) Will have to wait for Tor to resolve. I am able to use Bisq intermittently depending on the time of day.