# How can i have my money back?

**URL:** <https://bisq.community/t/how-can-i-have-my-money-back/9338>\
**Category:** Uncategorized\
**Created:** [April 23, 2020, 10:35pm UTC](https://bisq.community/t/how-can-i-have-my-money-back/9338 "2020-04-23T22:35:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tor](https://bisq.community/letter_avatar/tor/32/6_22734026db12803ebb3e059622ac3534.png) [@Tor](https://bisq.community/u/Tor)\
**Post date:** [April 23, 2020, 10:35pm UTC](https://bisq.community/t/how-can-i-have-my-money-back/9338/1 "2020-04-23T22:35:45Z")

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I had a failed trade.  
We decided to cancel the trade because it was a bug.  
So, how can i have my money back?  
(0.0060 BTC security deposit, 0.60% business fee, 3.42% mining fee)

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**Author:** ![Tor](https://bisq.community/letter_avatar/tor/32/6_22734026db12803ebb3e059622ac3534.png) [@Tor](https://bisq.community/u/Tor)\
**Post date:** [April 23, 2020, 10:40pm UTC](https://bisq.community/t/how-can-i-have-my-money-back/9338/2 "2020-04-23T22:40:51Z")

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{  
“hostName”: “apbp7ubuyezav4hy.onion”,  
“port”: 9999  
},  
{  
“hostName”: “wizrsmceorm4bisq.onion”,  
“port”: 9999  
},  
{  
“hostName”: “sjlho4zwp3gecspf.onion”,  
“port”: 9999  
}

---

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**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\
**Post date:** [April 24, 2020, 3:47pm UTC](https://bisq.community/t/how-can-i-have-my-money-back/9338/3 "2020-04-24T15:47:47Z")

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Hello there, you cannot cancel a trade so i assume the trade failed? Did you open a support ticket with a mediator and did they suggest a payout? If the trade failed and both parties want their funds back then mediation should be a simple process.

Here’s a reminder of trade rules and the dispute process. [https://docs.bisq.network/trading-rules.html](https://docs.bisq.network/trading-rules.html)