# How do I open support ticket? **URL:** \ **Category:** Support\ **Created:** [August 23, 2017, 8:57am UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750 "2017-08-23T08:57:01Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![in-cred-u-lous](https://bisq.community/letter_avatar/in-cred-u-lous/32/5_5575768a8748004e209b776fc1b2916d.png) [@in-cred-u-lous](https://bisq.community/u/in-cred-u-lous)\ **Post date:** [August 23, 2017, 8:57am UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/1 "2017-08-23T08:57:01Z")
I would like to open a support ticket on an ongoing trade. How do I do it? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [August 23, 2017, 9:20am UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/2 "2017-08-23T09:20:05Z")
Select the trade and click cmd+o (or ctrl+o) ---
**Author:** ![nkp](https://bisq.community/letter_avatar/nkp/32/5_5575768a8748004e209b776fc1b2916d.png) [@nkp](https://bisq.community/u/nkp)\ **Post date:** [July 9, 2018, 3:30pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/3 "2018-07-09T15:30:57Z")
From the top, how does one get to the “trade”? Top has Market, Buy BTC, Sell BTC, etc. I have a failed trade and my security deposit seems lost, Where can I open a support ticket? ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 9, 2018, 3:36pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/4 "2018-07-09T15:36:26Z")
Hello @nkp , You may go in Settings/Network Info/Resync SPV chain This often is enough to solve some possible network issue. If this is not enough, you can also always verify the deposit address content with an explorer. ---
**Author:** ![nkp](https://bisq.community/letter_avatar/nkp/32/5_5575768a8748004e209b776fc1b2916d.png) [@nkp](https://bisq.community/u/nkp)\ **Post date:** [July 9, 2018, 3:41pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/5 "2018-07-09T15:41:01Z")
@Homard the block explorer shows my deposit going into the address, then out again a minute later. No idea what’s going on, and I can’t seem to open a support ticket. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 9, 2018, 3:43pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/6 "2018-07-09T15:43:03Z")
In order to contact an arbitrator, you should use the alt+o combination. What is your OS @nkp ? ---
**Author:** ![nkp](https://bisq.community/letter_avatar/nkp/32/5_5575768a8748004e209b776fc1b2916d.png) [@nkp](https://bisq.community/u/nkp)\ **Post date:** [July 9, 2018, 3:43pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/7 "2018-07-09T15:43:59Z")
I’m on Windows 10. Not sure where to use the alt-o (or is it ctrl-o) combo. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 9, 2018, 3:45pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/8 "2018-07-09T15:45:19Z")
Yes the combo differs from OS to OS … and I never remember which one is for which OS. You may try several. ---
**Author:** ![nkp](https://bisq.community/letter_avatar/nkp/32/5_5575768a8748004e209b776fc1b2916d.png) [@nkp](https://bisq.community/u/nkp)\ **Post date:** [July 9, 2018, 3:45pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/9 "2018-07-09T15:45:48Z")
I assume I should select something. What is that something? ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 9, 2018, 3:47pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/10 "2018-07-09T15:47:58Z")
One place to look at is Portfolio/Open trades. What does it display ? ---
**Author:** ![nkp](https://bisq.community/letter_avatar/nkp/32/5_5575768a8748004e209b776fc1b2916d.png) [@nkp](https://bisq.community/u/nkp)\ **Post date:** [July 9, 2018, 3:48pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/11 "2018-07-09T15:48:23Z")
It’s empty, because the trade timed out. ---
**Author:** ![nkp](https://bisq.community/letter_avatar/nkp/32/5_5575768a8748004e209b776fc1b2916d.png) [@nkp](https://bisq.community/u/nkp)\ **Post date:** [July 9, 2018, 3:49pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/12 "2018-07-09T15:49:36Z")
After deleting the SPV and resyncing, I now see it in the Failed tab. But cannot open ticket there. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 9, 2018, 3:58pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/13 "2018-07-09T15:58:28Z")
Concerning the deposit, normally there is nothing to worry. The deposit’s function is to back the trade … if the trade occurs. If the trade doesn’t occur due to network issues etc, there is no reason to lose the deposit. There may be fees lost, but that’s something else. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 9, 2018, 9:14pm UTC](https://bisq.community/t/how-do-i-open-support-ticket/2750/14 "2018-07-09T21:14:52Z")
You should be able to access your funds with an emergency wallet tool then. If the trade is not open then it probably never took place and deposit never left your wallet. PS: You should update to the newest version of Bisq. It has some fixes for these timeout issues.