# How long should it take for an arbitrator to make an initial contact? **URL:** \ **Category:** Support\ **Created:** [April 6, 2018, 2:34pm UTC](https://bisq.community/t/how-long-should-it-take-for-an-arbitrator-to-make-an-initial-contact/5170 "2018-04-06T14:34:25Z")\ **Posts on this page:** 1\ **Showing post:** 29
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 9, 2018, 5:19pm UTC](https://bisq.community/t/how-long-should-it-take-for-an-arbitrator-to-make-an-initial-contact/5170/29 "2018-04-09T17:19:25Z")
As far as I can see, payout transaction was indeed never broadcasted for some reason. > **[Bitcoin address](https://bitaps.com/3C9378psv38heuYm2p9habNZWF2pghS9wH)** > > 3C9378psv38heuYm2p9habNZWF2pghS9wH Our other arbitrator recently had a similar issue. > [@Still waiting for my BTC after 2 weeks of payment](https://bisq.community/t/still-waiting-for-my-btc-after-2-weeks-of-payment/5187/): > > Bought some BTC Mach 26th. ran into some problem with my Zelle payment method due to the change in daily amount allowed by my bank. Then requested for support, an arbitrator assigned, the arbitrator help to resolve the issue, I then sent the cash in 2 batch, final payment received by seller on the 28th of March. Last time I’ve heard from arbitrator, March 30th. today is April 8th, still waiting to either hear back from the arbitrator or get my BTC. What could have caused it to be taking this … @keo it seems like the payout has to be done again 🙂 Don’t worry @mm251 , your funds are safe, there was probably just some network issue during payout. Just make sure your Bisq client is online so that keo can finish this automatically for you. --- _[View the full topic](https://bisq.community/t/how-long-should-it-take-for-an-arbitrator-to-make-an-initial-contact/5170)._