# How to Complete Account Recovery **URL:** \ **Category:** Support\ **Created:** [April 6, 2020, 8:35pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199 "2020-04-06T20:35:31Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![MadFast](https://bisq.community/user_avatar/bisq.community/madfast/32/2556_2.png) [@MadFast](https://bisq.community/u/MadFast)\ **Post date:** [April 6, 2020, 8:35pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/1 "2020-04-06T20:35:31Z")
I’m trying to login to my Bisq account with a new device. I followed the instructions in the link below to replace the “Bisq” folder on my C drive. When I re-open the Bisq program, my backed up account info does not display and I’m not prompted to complete the recovery. How do I complete the recovery? Thanks! [https://docs.bisq.network/backup-recovery.html](https://docs.bisq.network/backup-recovery.html) ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 6, 2020, 9:10pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/2 "2020-04-06T21:10:32Z")
You shouldn’t be prompted with anything. You just need to go to check if your payment accounts, transactions and seed phrase are still there. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 6, 2020, 9:12pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/3 "2020-04-06T21:12:40Z")
@MadFast if you made a backup you can just copy that folder and replace the Bisq folder in the directory folder with it: All Bisq data is stored in one place: ``` macOS: /Users//Library/Application Support/Bisq Linux: /home//.local/share/Bisq Windows 7+: C:\Users\\AppData\Roaming\Bisq Windows XP: C:\Documents and Settings\\Application Data\Bisq ``` ---
**Author:** ![MadFast](https://bisq.community/user_avatar/bisq.community/madfast/32/2556_2.png) [@MadFast](https://bisq.community/u/MadFast)\ **Post date:** [April 6, 2020, 9:15pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/4 "2020-04-06T21:15:33Z")
Yes, I did that. But how do I access the account once I re-open the Bisq program? ---
**Author:** ![MadFast](https://bisq.community/user_avatar/bisq.community/madfast/32/2556_2.png) [@MadFast](https://bisq.community/u/MadFast)\ **Post date:** [April 6, 2020, 9:34pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/5 "2020-04-06T21:34:43Z")
I inported my seed and rebooted. My available balance is showing now (although it’s fluctuating wildly). Do I need to import my Account now? If so, what file do I import? ---
**Author:** ![MadFast](https://bisq.community/user_avatar/bisq.community/madfast/32/2556_2.png) [@MadFast](https://bisq.community/u/MadFast)\ **Post date:** [April 6, 2020, 9:39pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/6 "2020-04-06T21:39:22Z")
What’s most important to me is my backup account has trade limits lifted ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 6, 2020, 10:02pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/7 "2020-04-06T22:02:45Z")
There’s: - wallet data - payment account data - trade data Importing the seed only imports the first one. Replacing the folders with your backup would you help you import all of it. ---
**Author:** ![MadFast](https://bisq.community/user_avatar/bisq.community/madfast/32/2556_2.png) [@MadFast](https://bisq.community/u/MadFast)\ **Post date:** [April 6, 2020, 10:20pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/8 "2020-04-06T22:20:37Z")
Right, I replaced the other folders with my backup but I’m not seeing the changes reflected in my account. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 6, 2020, 10:39pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/9 "2020-04-06T22:39:14Z")
So what info did you have that you are now not finding? For your [Payment Accounts](https://docs.bisq.network/backup-recovery.html#payment-accounts) you need to import the file you exported. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 6, 2020, 10:53pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/10 "2020-04-06T22:53:09Z")
Consider reaching out to the [Bisq Keybase team](https://keybase.io/team/bisq)’s #support channel. I have to go now. ---
**Author:** ![MadFast](https://bisq.community/user_avatar/bisq.community/madfast/32/2556_2.png) [@MadFast](https://bisq.community/u/MadFast)\ **Post date:** [April 8, 2020, 8:52pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/11 "2020-04-08T20:52:21Z")
I figured out that my backup folder was missing the btc\_mainnet folder. My backup account recovered once I added it. Thanks for your patient help. Sorry for being a dunce. ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [April 8, 2020, 8:53pm UTC](https://bisq.community/t/how-to-complete-account-recovery/9199/12 "2020-04-08T20:53:28Z")
No problem, glad you figured it out in the end.