# How to contact arbitrator outside of application?

**URL:** <https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617>\
**Category:** Support\
**Created:** [November 19, 2018, 5:59am UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617 "2018-11-19T05:59:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![johnstephensen](https://bisq.community/letter_avatar/johnstephensen/32/5_5575768a8748004e209b776fc1b2916d.png) [@johnstephensen](https://bisq.community/u/johnstephensen)\
**Post date:** [November 19, 2018, 5:59am UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617/1 "2018-11-19T05:59:49Z")

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After restoring my wallets from a backup, I’m unable to open support tickets on a couple of stuck trades. How can I get in touch with the arbitrators to complete these trades?

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [November 19, 2018, 6:19am UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617/2 "2018-11-19T06:19:47Z")

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Did you see those stuck trades in “open trades” or in the history ?

Did you open the second trade when the first was already stuck ?

In any case, if your trades are well engaged with a trading partner, at the worst he will open a support ticket from his side.

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**Author:** ![johnstephensen](https://bisq.community/letter_avatar/johnstephensen/32/5_5575768a8748004e209b776fc1b2916d.png) [@johnstephensen](https://bisq.community/u/johnstephensen)\
**Post date:** [November 19, 2018, 12:38pm UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617/3 "2018-11-19T12:38:03Z")

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Trade ids:  
QgJUivZ-08525cf9-a016-4702-8b99-062107cb8908-081  
Vo4mqJ-c348f88b-2409-429b-b832-c5d9d5d20501-080

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [November 19, 2018, 12:50pm UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617/4 "2018-11-19T12:50:09Z")

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Can you look up the arbitrator’s onion address for those trades?

We can always contact them here.

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [November 20, 2018, 11:01am UTC](https://bisq.community/t/how-to-contact-arbitrator-outside-of-application/6617/5 "2018-11-20T11:01:48Z")

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These appear to be @keo’s disputes. I do not have them in my queue / history.