# I can't open a support ticket

**URL:** <https://bisq.community/t/i-cant-open-a-support-ticket/8712>\
**Category:** Support\
**Created:** [November 13, 2019, 2:48am UTC](https://bisq.community/t/i-cant-open-a-support-ticket/8712 "2019-11-13T02:48:47Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![jullianjuci](https://bisq.community/letter_avatar/jullianjuci/32/5_5575768a8748004e209b776fc1b2916d.png) [@jullianjuci](https://bisq.community/u/jullianjuci)\
**Post date:** [November 13, 2019, 2:48am UTC](https://bisq.community/t/i-cant-open-a-support-ticket/8712/1 "2019-11-13T02:48:47Z")

</div>

I can’t open a support ticket and the trade has exceeded the limy by over 24 hours now. The seller is saying that I haven’t started the payment, but I did so right after sending the payment.