# I can't pair bisq mobile app

**URL:** <https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605>\
**Category:** Support\
**Created:** [October 28, 2019, 4:39pm UTC](https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605 "2019-10-28T16:39:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tatata](https://bisq.community/letter_avatar/tatata/32/6_22734026db12803ebb3e059622ac3534.png) [@tatata](https://bisq.community/u/tatata)\
**Post date:** [October 28, 2019, 4:39pm UTC](https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605/1 "2019-10-28T16:39:50Z")

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Following message appears when I click SCAN QR CODE button.

![54](https://bisq.community/uploads/default/original/2X/7/7812bb8110aff5410cd14616857b0b997b2b2863.png)

And I also tried pasting pairing token.  
But anything hasn’t happened.

following is my environments:  
MacOS ver10.15(Catalina)  
Bisq v1.1.7  
Bisq mobile app v1.1

I could pair when I use MacOS ver10.14(Mojave) and Bisq v1.1.5.

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<div class="post-metadata">

**Author:** ![tatata](https://bisq.community/letter_avatar/tatata/32/6_22734026db12803ebb3e059622ac3534.png) [@tatata](https://bisq.community/u/tatata)\
**Post date:** [October 29, 2019, 11:56am UTC](https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605/2 "2019-10-29T11:56:48Z")

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I still can’t use webcam but I made it to pair by pasting token again.

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<div class="post-metadata">

**Author:** ![Bokehman](https://bisq.community/user_avatar/bisq.community/bokehman/32/2366_2.png) [@Bokehman](https://bisq.community/u/Bokehman)\
**Post date:** [April 22, 2020, 12:57am UTC](https://bisq.community/t/i-cant-pair-bisq-mobile-app/8605/3 "2020-04-22T00:57:57Z")

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I was having the same problem. I thought it was because camera access was disabled in Settings/Security & Privacy/Camera but even enabling/restarting nothing changed.

Trying to use the pairing code was the same.

I was able to fix it by doing this:

Uninstall Bisq app from your phone and reinstall.  
Use the send email with code. Copy/Paste the code and access in your computer. I used Telegram to access the code since I don’t trust email.  
Copy the code inside Bisq in your Mac. Wait a few seconds and you’ll receive a notification from the phone app.

If the problem persist, try reinstalling the app again. Every single time the code will be different.