# I have entered bisq and my funds do not appear to me

**URL:** <https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210>\
**Category:** Support\
**Created:** [October 21, 2017, 11:24am UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210 "2017-10-21T11:24:39Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![pedrazo](https://bisq.community/letter_avatar/pedrazo/32/5_5575768a8748004e209b776fc1b2916d.png) [@pedrazo](https://bisq.community/u/pedrazo)\
**Post date:** [October 21, 2017, 11:24am UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/1 "2017-10-21T11:24:39Z")

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Sorry, I put it in English, hello, I have entered in bisq and I do not appear the funds that I have, but the transactions I made in its day if they appear, I do not know what to do, thank you very much in advance.

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**Author:** ![mrosseel](https://bisq.community/letter_avatar/mrosseel/32/5_5575768a8748004e209b776fc1b2916d.png) [@mrosseel](https://bisq.community/u/mrosseel)\
**Post date:** [October 21, 2017, 11:59am UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/2 "2017-10-21T11:59:56Z")

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Hi,

Do you have the latest version of Bisq? (latest is 0.5.3)

How did you enter your funds in Bisq, did you send bitcoin to your Bisq wallet?

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**Author:** ![pedrazo](https://bisq.community/letter_avatar/pedrazo/32/5_5575768a8748004e209b776fc1b2916d.png) [@pedrazo](https://bisq.community/u/pedrazo)\
**Post date:** [October 21, 2017, 12:15pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/3 "2017-10-21T12:15:43Z")

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Yes, I have tried in the 2 versions, And I have two bitcoin transactions

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**Author:** ![pedrazo](https://bisq.community/letter_avatar/pedrazo/32/5_5575768a8748004e209b776fc1b2916d.png) [@pedrazo](https://bisq.community/u/pedrazo)\
**Post date:** [October 21, 2017, 1:12pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/4 "2017-10-21T13:12:33Z")

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![image](https://bisq.community/uploads/default/original/2X/a/a235e1c2ced933edcb5dccd2d0ce4b749d426fad.jpg)

this is what appears to me.  
I do not know who to contact

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**Author:** ![pedrazo](https://bisq.community/letter_avatar/pedrazo/32/5_5575768a8748004e209b776fc1b2916d.png) [@pedrazo](https://bisq.community/u/pedrazo)\
**Post date:** [October 21, 2017, 1:13pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/5 "2017-10-21T13:13:41Z")

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And for the last version, also the same

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [October 21, 2017, 1:54pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/6 "2017-10-21T13:54:56Z")

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Did you uses a version before 0.5 and imported the seed words into the 0.5 version? If so that is not supported. If not use cmd+e and withdraw your funds out. Then start over again with a new data directory (make a backup first). Something got screwed up in your app. Use always the latest version (0.5.3 atm).

If you want to open the data directory manually can find it under those locations:

- Mac OSX: /Users/username/Library/Application Support/Bitsquare
- Linux: /home/username/.local/share/Bitsquare
- Windows 7,8: C:\Documents and Settings\username\AppData\Roaming\Bitsquare
- Windows XP: C:\Documents and Settings\username\Application Data\Bitsquare

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<div class="post-metadata">

**Author:** ![pedrazo](https://bisq.community/letter_avatar/pedrazo/32/5_5575768a8748004e209b776fc1b2916d.png) [@pedrazo](https://bisq.community/u/pedrazo)\
**Post date:** [October 21, 2017, 4:21pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/7 "2017-10-21T16:21:05Z")

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Sorry, I do not know what it is cmd + e

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**Author:** ![marc](https://bisq.community/letter_avatar/marc/32/5_5575768a8748004e209b776fc1b2916d.png) [@marc](https://bisq.community/u/marc)\
**Post date:** [October 21, 2017, 4:23pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/8 "2017-10-21T16:23:33Z")

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cmd+e is for mac. ctrl+e is for windows

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**Author:** ![pedrazo](https://bisq.community/letter_avatar/pedrazo/32/5_5575768a8748004e209b776fc1b2916d.png) [@pedrazo](https://bisq.community/u/pedrazo)\
**Post date:** [October 21, 2017, 4:46pm UTC](https://bisq.community/t/i-have-entered-bisq-and-my-funds-do-not-appear-to-me/3210/9 "2017-10-21T16:46:51Z")

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ok, thanks
