# I haven’t received the deposit **URL:** \ **Category:** Support\ **Created:** [September 13, 2025, 10:16pm UTC](https://bisq.community/t/i-haven-t-received-the-deposit/13245 "2025-09-13T22:16:52Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Maria1](https://bisq.community/letter_avatar/maria1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Maria1](https://bisq.community/u/Maria1)\ **Post date:** [September 13, 2025, 10:16pm UTC](https://bisq.community/t/i-haven-t-received-the-deposit/13245/1 "2025-09-13T22:16:52Z")
I haven’t received the deposit from my last transaction ---
**Author:** ![Maria1](https://bisq.community/letter_avatar/maria1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Maria1](https://bisq.community/u/Maria1)\ **Post date:** [September 13, 2025, 10:19pm UTC](https://bisq.community/t/i-haven-t-received-the-deposit/13245/2 "2025-09-13T22:19:26Z")
I have paid by bank tranfer but I have done a reset of the pc and I have lost some details ---
**Author:** ![Maria1](https://bisq.community/letter_avatar/maria1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Maria1](https://bisq.community/u/Maria1)\ **Post date:** [September 13, 2025, 10:34pm UTC](https://bisq.community/t/i-haven-t-received-the-deposit/13245/3 "2025-09-13T22:34:58Z")
Hi, I’ve lost access to my Bisq installation after a system backup, and my trade disappeared. I need help recovering access or resolving a dispute. I have the transaction ID and deposit was never returned. Can you help? ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [September 15, 2025, 11:18am UTC](https://bisq.community/t/i-haven-t-received-the-deposit/13245/4 "2025-09-15T11:18:39Z")
Use bisq.chat to contact a support agent or mediator, so you can share the deposit transaction privately.