# I received funds as seller but buyer did not receive BTC **URL:** \ **Category:** Support\ **Created:** [June 29, 2019, 11:07am UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969 "2019-06-29T11:07:24Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![l33t831](https://bisq.community/user_avatar/bisq.community/l33t831/32/2233_2.png) [@l33t831](https://bisq.community/u/l33t831)\ **Post date:** [June 29, 2019, 11:07am UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/1 "2019-06-29T11:07:24Z")
Hi, I made a selling offer a month ago and the buyer did indeed send me the funds (transfer). However, I was travelling and forgot to unlock the funds. I logged in around 15 days later and saw a support ticket. I answered in the support ticket that I indeed received the funds and the buyer should receive his BTC. Now the support ticket disappeared and the buyer found a way to contact me using my bank details. He says that he still did not receive the BTC. I have no way to see the transaction other that the wallet transactions where I have proof the BTC was sent to the tx address. We both have all details of the transaction. Who should I contact and submit the details to ? I want to confirm that I received the transfer so the buyer gets his funds. Thanks ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [June 29, 2019, 11:34am UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/2 "2019-06-29T11:34:12Z")
@arbitrator1 @Arbitrator2 @keo ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/5_5575768a8748004e209b776fc1b2916d.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [June 29, 2019, 11:53am UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/3 "2019-06-29T11:53:45Z")
hi, can you post the tx ID? ---
**Author:** ![l33t831](https://bisq.community/user_avatar/bisq.community/l33t831/32/2233_2.png) [@l33t831](https://bisq.community/u/l33t831)\ **Post date:** [June 29, 2019, 10:12pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/4 "2019-06-29T22:12:16Z")
I sent all details in PM. Thaks ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [June 30, 2019, 10:46am UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/5 "2019-06-30T10:46:26Z")
I do not see this dispute so I cannot do anything. ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/5_5575768a8748004e209b776fc1b2916d.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [June 30, 2019, 3:28pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/6 "2019-06-30T15:28:08Z")
Via private message he told me the tx ID is 3522570 . I told him to check the arbitrator’s onion address because I can’t find the trade on my disputes. Check if you see it in yours ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [June 30, 2019, 5:43pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/7 "2019-06-30T17:43:09Z")
Thanks for your honesty! What is the arbitrator onion address? You see it at the trade details. ---
**Author:** ![l33t831](https://bisq.community/user_avatar/bisq.community/l33t831/32/2233_2.png) [@l33t831](https://bisq.community/u/l33t831)\ **Post date:** [July 3, 2019, 9:54pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/8 "2019-07-03T21:54:36Z")
I’m asking the buyer to provide these details. For me, the trade is not visible on the history, it just became an open trade again. I will update as soon as I have more info. ---
**Author:** ![EV1](https://bisq.community/letter_avatar/ev1/32/5_5575768a8748004e209b776fc1b2916d.png) [@EV1](https://bisq.community/u/EV1)\ **Post date:** [July 4, 2019, 2:28pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/9 "2019-07-04T14:28:39Z")
g72ouph23eznvpuz.onion:9999 ---
**Author:** ![Arbitrator2](https://bisq.community/letter_avatar/arbitrator2/32/5_5575768a8748004e209b776fc1b2916d.png) [@Arbitrator2](https://bisq.community/u/Arbitrator2)\ **Post date:** [July 4, 2019, 5:30pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/11 "2019-07-04T17:30:20Z")
ok thanks! ---
**Author:** ![EV1](https://bisq.community/letter_avatar/ev1/32/5_5575768a8748004e209b776fc1b2916d.png) [@EV1](https://bisq.community/u/EV1)\ **Post date:** [July 15, 2019, 5:32pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/12 "2019-07-15T17:32:37Z")
Hi Manfred, i am the taker in the proces. is there anything i can do to close the trade? Regards Erwin! ---
**Author:** ![EV1](https://bisq.community/letter_avatar/ev1/32/5_5575768a8748004e209b776fc1b2916d.png) [@EV1](https://bisq.community/u/EV1)\ **Post date:** [July 15, 2019, 5:37pm UTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969/13 "2019-07-15T17:37:15Z")
See the trade details in attachment. ![Chakib](https://bisq.community/uploads/default/original/2X/8/89ef39d49b9ce0ade4e62094fae2b153b28bfb4b.png) Regards Erwin