# Just installed Bitsquare and getting an error message... help?

**URL:** <https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862>\
**Category:** Uncategorized\
**Created:** [November 6, 2016, 12:18am UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862 "2016-11-06T00:18:07Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![iambitman](https://bisq.community/letter_avatar/iambitman/32/6_22734026db12803ebb3e059622ac3534.png) [@iambitman](https://bisq.community/u/iambitman)\
**Post date:** [November 6, 2016, 12:18am UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/1 "2016-11-06T00:18:07Z")

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This is a Windows 64 install. The message I’m getting (actually three of them) starts with “failed to find library” Then it says “failed to locate JNI\_Create Java” and finally failed to launch JVM". I have the latest version of Java installed. Any ideas? Many thanks.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [November 6, 2016, 11:35am UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/2 "2016-11-06T11:35:44Z")

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Do you run the binary, not from source or the terminal right?  
Can you PM me log file?  
Did you had an earlier version installed? Which OS do u have?

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**Author:** ![iambitman](https://bisq.community/letter_avatar/iambitman/32/6_22734026db12803ebb3e059622ac3534.png) [@iambitman](https://bisq.community/u/iambitman)\
**Post date:** [November 6, 2016, 3:23pm UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/3 "2016-11-06T15:23:46Z")

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Sorry, not an advanced PC user. I’m running it on a Win 7 PC using the 64 bit version which your server detected was the correct version. I’m just clicking on the program icon in the Start menu. I don’t know how to get the log file.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [November 6, 2016, 4:07pm UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/4 "2016-11-06T16:07:34Z")

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Should be here:  
C:\Users\<your user name\>\AppData\Roaming\Bitsquare…

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**Author:** ![iambitman](https://bisq.community/letter_avatar/iambitman/32/6_22734026db12803ebb3e059622ac3534.png) [@iambitman](https://bisq.community/u/iambitman)\
**Post date:** [November 6, 2016, 7:44pm UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/5 "2016-11-06T19:44:29Z")

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Sorry, I found the file, but can’t figure out how to PM you.

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**Author:** ![riclas](https://bisq.community/user_avatar/bisq.community/riclas/32/27_2.png) [@riclas](https://bisq.community/u/riclas)\
**Post date:** [November 7, 2016, 2:22am UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/6 "2016-11-07T02:22:31Z")

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you click on his nickname and “Message”. then attach the log file there

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**Author:** ![iambitman](https://bisq.community/letter_avatar/iambitman/32/6_22734026db12803ebb3e059622ac3534.png) [@iambitman](https://bisq.community/u/iambitman)\
**Post date:** [November 7, 2016, 2:25am UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/7 "2016-11-07T02:25:48Z")

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Many thanks riclas.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [November 10, 2016, 12:01am UTC](https://bisq.community/t/just-installed-bitsquare-and-getting-an-error-message-help/862/8 "2016-11-10T00:01:31Z")

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