# Locked Balance **URL:** \ **Category:** Support\ **Created:** [February 5, 2022, 11:50am UTC](https://bisq.community/t/locked-balance/11387 "2022-02-05T11:50:59Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![FizzyLloyd](https://bisq.community/user_avatar/bisq.community/fizzylloyd/32/3154_2.png) [@FizzyLloyd](https://bisq.community/u/FizzyLloyd)\ **Post date:** [February 5, 2022, 11:51am UTC](https://bisq.community/t/locked-balance/11387/1 "2022-02-05T11:51:00Z")
I had a failed trade as a seller. The buyer never paid so I was told I would be awarded 20% of the trade value on top of my returned deposit. Ok so now, 24 hours later. I have an amount in the Locked section, not as much as I was told, but no available balance at all. What is the process with that please? The mediator closed our chat so I can’t ask them. I’m new to Bisq so there’s a lot I don’t understand yet. ---
**Author:** ![FizzyLloyd](https://bisq.community/user_avatar/bisq.community/fizzylloyd/32/3154_2.png) [@FizzyLloyd](https://bisq.community/u/FizzyLloyd)\ **Post date:** [February 5, 2022, 12:36pm UTC](https://bisq.community/t/locked-balance/11387/2 "2022-02-05T12:36:02Z")
Also, just realised, the trade is still in the Open Trades section. I don’t understand that either. Shouldn’t it be closed after mediation? ---
**Author:** ![FizzyLloyd](https://bisq.community/user_avatar/bisq.community/fizzylloyd/32/3154_2.png) [@FizzyLloyd](https://bisq.community/u/FizzyLloyd)\ **Post date:** [February 5, 2022, 1:29pm UTC](https://bisq.community/t/locked-balance/11387/3 "2022-02-05T13:29:54Z")
Ok it’s all sorted, everything as it should be ---
**Author:** ![w000000t](https://bisq.community/user_avatar/bisq.community/w000000t/32/3124_2.png) [@w000000t](https://bisq.community/u/w000000t)\ **Post date:** [February 5, 2022, 10:20pm UTC](https://bisq.community/t/locked-balance/11387/4 "2022-02-05T22:20:01Z")
Care to tell us what was happening that stalled the conclusion of the dispute?