# Locked out and can't create new! (resolved)

**URL:** <https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230>\
**Category:** Support\
**Created:** [March 14, 2019, 12:19pm UTC](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230 "2019-03-14T12:19:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![atkreels](https://bisq.community/user_avatar/bisq.community/atkreels/32/2024_2.png) [@atkreels](https://bisq.community/u/atkreels)\
**Post date:** [March 14, 2019, 12:19pm UTC](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230/1 "2019-03-14T12:19:41Z")

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Hi, would appreciate any advice on this, I am not the most computer savvy individual. My problem…

(windows10) I have used bisq (64bit-0.9.3) in the past, today I opened bisq and it wants a password. However my password has been destroyed! ‘Ok fine’, i say, ‘I will make a new account and I will protect my new password’. But I can’t do it…

Problem is… Everytime I load the bisq app it gives me 3 options. Enter password, recover seed, shutdown. None of these options let me make a new account.

I have tried uninstalling… then deleting the file data… then reinstalling the client… and nothing changes. I am clearly doing something wrong. After reading the FAQS and the forums I feel I need to ask here. Any thoughts to point me in the right direction? What am I doing wrong? What would you do in my situation?

Thanks for reading

edit, (FIXED)

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [March 14, 2019, 1:00pm UTC](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230/2 "2019-03-14T13:00:44Z")

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Your data directory should be at **C:\Documents and Settings\username\AppData\Roaming\Bisq**.

Renaming that directory to something else should return the Bisq to act as if it was running for the first time.

PS: If you had any funds in your old account and have written down the seed words, you can recover that way.

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**Author:** ![atkreels](https://bisq.community/user_avatar/bisq.community/atkreels/32/2024_2.png) [@atkreels](https://bisq.community/u/atkreels)\
**Post date:** [March 14, 2019, 5:57pm UTC](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230/3 "2019-03-14T17:57:09Z")

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FIXED

Thanks for the help, i managed to find my the correct **\bisq** directory this time and have fixed my problem.

For some reason though I found it here… **C:\Users\User\AppData\Roaming** and i lost a lot of time looking for a ‘Documents and Settings’ folder that didn’t exist.

Thanks alexej996

FIXED

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<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [March 14, 2019, 10:53pm UTC](https://bisq.community/t/locked-out-and-cant-create-new-resolved/7230/4 "2019-03-14T22:53:13Z")

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