# Login Help

**URL:** <https://bisq.community/t/login-help/1694>\
**Category:** Uncategorized\
**Created:** [March 14, 2017, 6:15am UTC](https://bisq.community/t/login-help/1694 "2017-03-14T06:15:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ripperdipper](https://bisq.community/letter_avatar/ripperdipper/32/5_5575768a8748004e209b776fc1b2916d.png) [@ripperdipper](https://bisq.community/u/ripperdipper)\
**Post date:** [March 14, 2017, 6:15am UTC](https://bisq.community/t/login-help/1694/1 "2017-03-14T06:15:15Z")

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So I just downloaded bitsquare today. I set a password and wrote it down, my laptop later died and as I restart my laptop and start up bitsquare I’m asked for the password and whatever I input isn’t accepted so I must have written the wrong password twice while making my password which I find quite comical. I didn’t set a wallet seed as I had no idea what it was at the time so there’s no ways of recovering it through that. I uninstalled bitsquare hoping that when I reinstalled there would be a new account but I was still asked for a password.

So my question is how do I make a new account or change my current password? I tried everything to my knowledge but no luck.

Thanks in advance!

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**Author:** ![marc](https://bisq.community/letter_avatar/marc/32/5_5575768a8748004e209b776fc1b2916d.png) [@marc](https://bisq.community/u/marc)\
**Post date:** [March 14, 2017, 8:01am UTC](https://bisq.community/t/login-help/1694/2 "2017-03-14T08:01:39Z")

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If you don’t have any funds in the wallet and have no open offers, you can delete the following folder and restart the app:

OSX: /Users/username/Library/Application Support/Bitsquare

Win: C:\Users\Username\AppData\Roaming\Bitsquare

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 14, 2017, 3:11pm UTC](https://bisq.community/t/login-help/1694/3 "2017-03-14T15:11:02Z")

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Do u have added bitcoin already or started making an offer or trades? if not then u can remove the data directory. and start over again.

Here are instruction how to change (or remove in your case) the data directory.

> **[bisq-network/bisq](https://github.com/bisq-network/bisq/wiki)**
>
> A decentralized bitcoin exchange network. Contribute to bisq-network/bisq development by creating an account on GitHub.

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**Author:** ![ripperdipper](https://bisq.community/letter_avatar/ripperdipper/32/5_5575768a8748004e209b776fc1b2916d.png) [@ripperdipper](https://bisq.community/u/ripperdipper)\
**Post date:** [March 14, 2017, 7:18pm UTC](https://bisq.community/t/login-help/1694/4 "2017-03-14T19:18:33Z")

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Thanks for the help! I had no bitcoins or any offers at that point. I followed the instructions and was given a new wallet. Have a nice day 🙂

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 14, 2017, 7:33pm UTC](https://bisq.community/t/login-help/1694/5 "2017-03-14T19:33:54Z")

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