# Lost Access To Bisq Account

**URL:** <https://bisq.community/t/lost-access-to-bisq-account/9755>\
**Category:** Support\
**Created:** [August 21, 2020, 3:31am UTC](https://bisq.community/t/lost-access-to-bisq-account/9755 "2020-08-21T03:31:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hmntkb](https://bisq.community/letter_avatar/hmntkb/32/6_22734026db12803ebb3e059622ac3534.png) [@hmntkb](https://bisq.community/u/hmntkb)\
**Post date:** [August 21, 2020, 3:31am UTC](https://bisq.community/t/lost-access-to-bisq-account/9755/1 "2020-08-21T03:31:58Z")

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Hi,

I am the user who created this post a couple years ago:

> [@Trade ID 53919813](https://bisq.community/t/trade-id-53919813/4481):
>
> Last step I did on this trade was transferring funds to the BTC seller, and checking “payment started” button. Since then, my account has been all messed up due to loss of local backup. I cannot see any of the BTC wallets, the balance on the account, etc. I have removed the spv file and resynced. That didn’t help. I can see the balance before this trade was finalized when I do “alt+i” to do an emergency transfer. Since I didn’t have much luck fixing the account, I am hoping someone would help…

Unfortunately, I have lost access to the email associated with that account and cannot remember the password (hence a new username here).

My issue is kind of related to the wallet above. At that time the resolution was to transfer the funds manually from that account into another account. This was done successfully.

Now, after a couple of years I am in a pickle again! I have lost my backup and keys for the bisq wallet the funds were transferred into! I have managed to recover the original account which has the logs about the transfer to the second account, but I don’t know if there is any way I could get funds out of the second account or somehow access it?

Any help would be really appreciated.  
Thanks.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [August 21, 2020, 8:18am UTC](https://bisq.community/t/lost-access-to-bisq-account/9755/2 "2020-08-21T08:18:52Z")

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Bisq wallet access is like any other non custodial wallet, like electrum.  
Either you have your wallet data and your password, or you have the seed.

I hope you can solve this. The same security measures that makes it private, makes it impossible for us to retrieve your keys.

[https://bisq.wiki/Restoring\_application\_data](https://bisq.wiki/Restoring_application_data)  
[https://bisq.wiki/Restoring\_your\_wallet\_from\_seed](https://bisq.wiki/Restoring_your_wallet_from_seed)