# Lost access to buyer's address **URL:** \ **Category:** Support\ **Created:** [November 4, 2016, 1:28pm UTC](https://bisq.community/t/lost-access-to-buyers-address/859 "2016-11-04T13:28:43Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![FallingKnife](https://bisq.community/user_avatar/bisq.community/fallingknife/32/1899_2.png) [@FallingKnife](https://bisq.community/u/FallingKnife)\ **Post date:** [November 4, 2016, 1:28pm UTC](https://bisq.community/t/lost-access-to-buyers-address/859/1 "2016-11-04T13:28:43Z")
I’m still new to Bitsquare trades, and probably prone to mistakes more than others. I accepted a trade (I’m selling Altcoin, Buyer selling Bitcoin). I copied the buyer’s altcoin address, then clicked button to say that the coins had been sent. Only, the altcoin address failed to copy to my clipboard. I now cannot find a way to retrieve the buyer’s deposit address. Is there a way to reveal buyer’s address? If not, is there an way to signal the buyer there is a problem? Are these features that should be incorporated into the software? ---
**Author:** ![marc](https://bisq.community/letter_avatar/marc/32/5_5575768a8748004e209b776fc1b2916d.png) [@marc](https://bisq.community/u/marc)\ **Post date:** [November 4, 2016, 1:48pm UTC](https://bisq.community/t/lost-access-to-buyers-address/859/2 "2016-11-04T13:48:55Z")
There’s a way: Go to: ‘Portfolio’, ‘Open trades’ and click on the ‘Trade ID’ on the very left. There you should find all the information you need. ---
**Author:** ![FallingKnife](https://bisq.community/user_avatar/bisq.community/fallingknife/32/1899_2.png) [@FallingKnife](https://bisq.community/u/FallingKnife)\ **Post date:** [November 5, 2016, 3:26am UTC](https://bisq.community/t/lost-access-to-buyers-address/859/3 "2016-11-05T03:26:53Z")
Yes, there it is. Thank you. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [November 5, 2016, 12:05pm UTC](https://bisq.community/t/lost-access-to-buyers-address/859/4 "2016-11-05T12:05:12Z")