# Lost coins

**URL:** <https://bisq.community/t/lost-coins/9020>\
**Category:** Trading\
**Created:** [February 20, 2020, 2:13pm UTC](https://bisq.community/t/lost-coins/9020 "2020-02-20T14:13:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cryptocountry](https://bisq.community/letter_avatar/cryptocountry/32/6_22734026db12803ebb3e059622ac3534.png) [@cryptocountry](https://bisq.community/u/cryptocountry)\
**Post date:** [February 20, 2020, 2:13pm UTC](https://bisq.community/t/lost-coins/9020/1 "2020-02-20T14:13:18Z")

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Hi there,

Following an error that indicated I need to re-send the confrmation that I had sent the FIAT, I closed and re-opened BISQ. It was now completely empty. Using the backup I had made, still no results. Using the multi word key, plus date, still no results.

Please help as there were coins I was aquiring for someone else - I’ve never had a problem with BISQ before and have been singing its praises.

If it helps, the amount was £78 in GBP.

If you need further logs, please do let me know.

Thank you.

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**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\
**Post date:** [February 20, 2020, 5:53pm UTC](https://bisq.community/t/lost-coins/9020/2 "2020-02-20T17:53:47Z")

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Hey,

First step here would be to re-sync your SPV file - Follow this walk through and let me know if it solves your issue. [https://bisq.wiki/SPV\_re-sync](https://bisq.wiki/SPV_re-sync)

Bayer