# Lost funds and Insufficient Money Exception **URL:** \ **Category:** Support\ **Created:** [July 22, 2019, 12:58pm UTC](https://bisq.community/t/lost-funds-and-insufficient-money-exception/8111 "2019-07-22T12:58:45Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [July 22, 2019, 9:30pm UTC](https://bisq.community/t/lost-funds-and-insufficient-money-exception/8111/7 "2019-07-22T21:30:29Z")
The escrow address begins with a 3. If that’s the case, open a dispute so the arbitrator can send it back to you. > [@Arbitrators](https://bisq.community/t/arbitrators/8074): > > A place to list the arbitrator’s profiles Arbitrator Onion address Email@arbitrator1hvllnddukspprwt6.onion:9999@Arbitrator2lxtakb2itavzv5w7.onion:9999@keos6yrrpezc3zp6biy.onion:9999 [stibor@protonmail.com](mailto:stibor@protonmail.com) exihmfza5343eh7q.onion Advice If you’re having troubles with your trade, contact the arbitrators directly, through private messages, instead of making public posts. If you do feel the need to make public posts, avoid sharing personal information. You can read up on [t…](https://docs.bisq.network/trading-rules.html) I find it odd that the transaction went through. --- _[View the full topic](https://bisq.community/t/lost-funds-and-insufficient-money-exception/8111)._