# Maker and Deposit Transactions Failing

**URL:** <https://bisq.community/t/maker-and-deposit-transactions-failing/5586>\
**Category:** Support\
**Created:** [June 3, 2018, 5:38pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586 "2018-06-03T17:38:59Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![stufftech](https://bisq.community/letter_avatar/stufftech/32/5_5575768a8748004e209b776fc1b2916d.png) [@stufftech](https://bisq.community/u/stufftech)\
**Post date:** [June 3, 2018, 5:38pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/1 "2018-06-03T17:38:59Z")

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I’ve been using Bisq as much as possible over the last few weeks, however, I am finding a large portion of my trades are needing to have support tickets opened due to Maker and Deposit Transactions failing.

I have completed about 31 trades, 7 of which have had this issue. That’s about 23% of my total transactions.

These funds get locked for a few days while the support ticket is opened, reviewed and then closed.

Is this a known bug? Is there a log file I can send to someone to look into this? I really love the platform but these issues are killing it for me.

Thanks!

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [June 3, 2018, 6:25pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/2 "2018-06-03T18:25:34Z")

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It does happen form time to time. You can send the log to @ManfredKarrer to take a look.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 3, 2018, 7:20pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/3 "2018-06-03T19:20:22Z")

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Sorry to hear that! Can you send me the log file? Do you have stable internet connection?

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**Author:** ![lobt](https://bisq.community/letter_avatar/lobt/32/5_5575768a8748004e209b776fc1b2916d.png) [@lobt](https://bisq.community/u/lobt)\
**Post date:** [June 4, 2018, 12:43pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/4 "2018-06-04T12:43:18Z")

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I was on the other end of this trade. Happened twice in a row. First time was maker fee not properly broadcasted, and second time my deposit transaction wasn’t broadcasted. Third time worked properly.

Edit: Where is the log file that I can send, Manfred?

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [June 4, 2018, 1:23pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/5 "2018-06-04T13:23:20Z")

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Hello @lobt , on a linux OS, the bisq.log file is located at ~/.local/share/Bisq  
(you must have “show hidden files” checked)

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**Author:** ![lobt](https://bisq.community/letter_avatar/lobt/32/5_5575768a8748004e209b776fc1b2916d.png) [@lobt](https://bisq.community/u/lobt)\
**Post date:** [June 4, 2018, 1:48pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/6 "2018-06-04T13:48:48Z")

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Thanks, sending the logs directly to Manfred

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 4, 2018, 7:01pm UTC](https://bisq.community/t/maker-and-deposit-transactions-failing/5586/7 "2018-06-04T19:01:51Z")

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At Account/Backup there is a button