# Mediation closed, cannot open arbitration

**URL:** <https://bisq.community/t/mediation-closed-cannot-open-arbitration/8504>\
**Category:** Support\
**Created:** [October 11, 2019, 7:29pm UTC](https://bisq.community/t/mediation-closed-cannot-open-arbitration/8504 "2019-10-11T19:29:35Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Progresso](https://bisq.community/user_avatar/bisq.community/progresso/32/2395_2.png) [@Progresso](https://bisq.community/u/Progresso)\
**Post date:** [October 11, 2019, 7:29pm UTC](https://bisq.community/t/mediation-closed-cannot-open-arbitration/8504/1 "2019-10-11T19:29:35Z")

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I have had a trade on 2nd October. Buyer didn’t pay, mediator made a proposal. I accepted the offer of the mediator, obviously the buyer did not respond or did not accept (you cannot see the status) The mediator closed the ticket (which should be open I believe). Now the Bitcoins are locked and I cannot open an arbitration.

I could not find in the documentation how the process continues as this is still referring to the old methodology of arbitration only (no mediator).

What are the next steps in this dispute?

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