# Mediator not responded for 2 weeks

**URL:** <https://bisq.community/t/mediator-not-responded-for-2-weeks/9792>\
**Category:** Support\
**Created:** [September 6, 2020, 4:22pm UTC](https://bisq.community/t/mediator-not-responded-for-2-weeks/9792 "2020-09-06T16:22:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Paz](https://bisq.community/letter_avatar/paz/32/6_22734026db12803ebb3e059622ac3534.png) [@Paz](https://bisq.community/u/Paz)\
**Post date:** [September 6, 2020, 4:22pm UTC](https://bisq.community/t/mediator-not-responded-for-2-weeks/9792/1 "2020-09-06T16:22:01Z")

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I had an offer accepted over 2 weeks ago, but the buyer did not complete the trade so I raised a support ticket.  
Other than the automated response I have heard nothing from the mediator.  
The automated response said I should get a reply in 2 days, but it has been over 2 weeks.  
Is there anything I can do to complete/close the trade? I have also tried messaging the buyer, but got no response.  
Thanks.

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<div class="post-metadata">

**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [September 6, 2020, 5:22pm UTC](https://bisq.community/t/mediator-not-responded-for-2-weeks/9792/2 "2020-09-06T17:22:40Z")

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Use this guide to contact them throgh Keybase, messages are sometimes lost. 2 weeks is too much time.

[https://bisq.wiki/Find\_your\_mediator](https://bisq.wiki/Find_your_mediator)

> **[Keybase](https://keybase.io/team/bisq)**
>
> Bisq is a decentralized Bitcoin exchange network