# Mine & sellers Statuses are out of sync - bug **URL:** \ **Category:** Support\ **Created:** [February 18, 2021, 5:50pm UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449 "2021-02-18T17:50:56Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![bisq\_202](https://bisq.community/letter_avatar/bisq_202/32/6_22734026db12803ebb3e059622ac3534.png) [@bisq\_202](https://bisq.community/u/bisq_202)\ **Post date:** [February 18, 2021, 5:50pm UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449/1 "2021-02-18T17:50:56Z")
Some help would be awesome: 1. I sent payment & marked payment as sent 2. my status reads ‘Wait until payment arrived’ 3. seller has confirmed has received payment days ago 4. but seller is saying status on their end is still ‘Waiting for payment’. Want me to mark payment as sent, but I have already done this. Any ideas? ---
**Author:** ![tieck](https://bisq.community/letter_avatar/tieck/32/6_22734026db12803ebb3e059622ac3534.png) [@tieck](https://bisq.community/u/tieck)\ **Post date:** [February 18, 2021, 7:44pm UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449/2 "2021-02-18T19:44:09Z")
Sound similar to the problem described in this thread: > [@Trade ID 47921938 stuck in "wait for payment", but payment already received](https://bisq.community/t/trade-id-47921938-stuck-in-wait-for-payment-but-payment-already-received/10428): > > My Bisq client v1.5.6 on Windows 10 says “wait for payment” even though I (seller) have already received the fiat funds and the buyer confirmed in chat that he has clicked the button to indicate he started the payment. already has 186 confirmations. I have received the fiat funds from the buyer, and I want to move to the next step but my client doesn’t show the button for it. This appears to be a bug that was described and ostensibly fixed precisely one year ago: see [[issue #3905 on Github](https://github.com/bisq-network/bisq/issues/3905) ]. … ---
**Author:** ![bisquisite](https://bisq.community/user_avatar/bisq.community/bisquisite/32/2823_2.png) [@bisquisite](https://bisq.community/u/bisquisite)\ **Post date:** [February 18, 2021, 7:49pm UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449/3 "2021-02-18T19:49:48Z")
Assuming that both seller and buyer want to finish the deal as agreed, you can open a ticket (Alt+o) and ask a mediator to push the deal through: state what you want to happen and it will be taken into consideration. The mediator will make an offer that both parties need to accept. I can’t help but wonder if you are looking at the same trade ID that is linked in the first response. In that deal, the procedure was exactly as you described and then what I described - I am the seller and accepted the mediator’s suggestion, but the buyer has not accepted yet - did buyer not receive the mediator message? ---
**Author:** ![Castor01](https://bisq.community/user_avatar/bisq.community/castor01/32/2964_2.png) [@Castor01](https://bisq.community/u/Castor01)\ **Post date:** [February 19, 2021, 4:00am UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449/4 "2021-02-19T04:00:53Z")
He receive the mediator messages, he could have chosen not to be cooperative. Just remember that his security deposit is in the line. Its in his best interest to cooperate. ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [February 19, 2021, 9:43am UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449/5 "2021-02-19T09:43:06Z")
You are experiencing a bug, open a mediation ticket with ctrl+O if that option is not available yet (it is displayed through a button that replaces the trading chat once the trading period ends. ---
**Author:** ![bisq\_202](https://bisq.community/letter_avatar/bisq_202/32/6_22734026db12803ebb3e059622ac3534.png) [@bisq\_202](https://bisq.community/u/bisq_202)\ **Post date:** [February 20, 2021, 7:32am UTC](https://bisq.community/t/mine-sellers-statuses-are-out-of-sync-bug/10449/6 "2021-02-20T07:32:34Z")
Thanks for help I opened a mediator chat