# Money stuck in wallet on backup? And same error on 2 systems trying to use backups?

**URL:** <https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006>\
**Category:** Support\
**Created:** [December 1, 2020, 3:43am UTC](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006 "2020-12-01T03:43:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mudbone](https://bisq.community/letter_avatar/mudbone/32/6_22734026db12803ebb3e059622ac3534.png) [@Mudbone](https://bisq.community/u/Mudbone)\
**Post date:** [December 1, 2020, 3:43am UTC](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006/1 "2020-12-01T03:43:42Z")

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When synchronizing to the BTC Mainnet I get an error

Google.Protobuf.InvalidProtocolBufferException: Protocol message contained an invalid tag (zero)

I get this error message every time when I replace the Bisq\_BTC.wallet, delete the chain, and start Bisq.

with all my backups.

Quite a bit of BTC went to a Bisq receive address that vanished I think after update, trying not to lose my shit.  
Thanks for any help.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [December 1, 2020, 8:59am UTC](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006/2 "2020-12-01T08:59:02Z")

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I don’t know about this error message. I would try to use the backups at another computer and if that doesn’t work, use the seed to rescue the funds.

What happens if you start Bisq without a Bisq folder to start Bisq from and create a new instance? (or use `--appName=NewInstance`)

What OS and Bisq version are you using?

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**Author:** ![Mudbone](https://bisq.community/letter_avatar/mudbone/32/6_22734026db12803ebb3e059622ac3534.png) [@Mudbone](https://bisq.community/u/Mudbone)\
**Post date:** [December 2, 2020, 4:26am UTC](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006/3 "2020-12-02T04:26:51Z")

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Using bisq 1.5 on windows 10 OS works fine when auto installed  
When I try to use a backup and resync chain it gives the error on both my Virtual and Real machines.

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**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\
**Post date:** [December 3, 2020, 4:31pm UTC](https://bisq.community/t/money-stuck-in-wallet-on-backup-and-same-error-on-2-systems-trying-to-use-backups/10006/4 "2020-12-03T16:31:38Z")

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Did you ever use this backup in 1.5 and then reinstall an earlier version?