# My account didn't get signed! **URL:** \ **Category:** Support\ **Created:** [December 21, 2019, 2:05pm UTC](https://bisq.community/t/my-account-didnt-get-signed/8837 "2019-12-21T14:05:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Ivan](https://bisq.community/letter_avatar/ivan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ivan](https://bisq.community/u/Ivan)\ **Post date:** [December 21, 2019, 2:05pm UTC](https://bisq.community/t/my-account-didnt-get-signed/8837/1 "2019-12-21T14:05:03Z")
Hi, I successfully completed a buy-BTC with a signed / limits lifted trade partner 5 days ago, but my trading account didn’t get signed. Is there anything I can do about that? Since the trade was successful, there doesn’t see to be any way to open a support ticket. The trade ID: kJlsUJ-98479ad2-b1ea-47ba-b2d5-2b2b6492b99f-124. I am the buyer, making fiat payment with Interac e-Transfer. Bisq version: 1.2.4 Deena ---
**Author:** ![m52go](https://bisq.community/letter_avatar/m52go/32/5_5575768a8748004e209b776fc1b2916d.png) [@m52go](https://bisq.community/u/m52go)\ **Post date:** [December 22, 2019, 3:26am UTC](https://bisq.community/t/my-account-didnt-get-signed/8837/2 "2019-12-22T03:26:02Z")
What do you see in the account details for your Interac account for the field `Account signing status`? It sounds like your account should be signed, but you won’t see higher limits until 30 days have passed since your trade was completed. ---
**Author:** ![Ivan](https://bisq.community/letter_avatar/ivan/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ivan](https://bisq.community/u/Ivan)\ **Post date:** [December 23, 2019, 12:02am UTC](https://bisq.community/t/my-account-didnt-get-signed/8837/3 "2019-12-23T00:02:42Z")
Like the thread subject says. “Not signed”. It is supposed to be signed, waiting for limits to be lifted. ---
**Author:** ![tc152422](https://bisq.community/letter_avatar/tc152422/32/5_5575768a8748004e209b776fc1b2916d.png) [@tc152422](https://bisq.community/u/tc152422)\ **Post date:** [December 26, 2019, 11:06pm UTC](https://bisq.community/t/my-account-didnt-get-signed/8837/4 "2019-12-26T23:06:09Z")
I am having the same issue, and have tried the following: - accepted a _ **buy** _ order from a seller who was “_verified and signed by a peer, and account is waiting for limits to be lifted_” ( **signed \< 30 days** ) - accepted a _ **buy** _ order from a seller who was “_verified and signed by a peer, and account is waiting for limits to be lifted_” ( **signed \> 30 days** ) - accepted a _ **sell** _ order from a buyer who was “_verified and signed by an arbitrator, and account can sign peer accounts_” ( **signed \> 30 days** ) Still not signed, limits still not lifted, please help! 🥺 **EDIT: I have also been using an _Interac eTransfer_ account with software v1.2.4. The account is \>90 days old.** ---
**Author:** ![miamohammad](https://bisq.community/letter_avatar/miamohammad/32/5_5575768a8748004e209b776fc1b2916d.png) [@miamohammad](https://bisq.community/u/miamohammad)\ **Post date:** [March 11, 2020, 7:41pm UTC](https://bisq.community/t/my-account-didnt-get-signed/8837/5 "2020-03-11T19:41:45Z")
I just received an email back from They want me to provide senders phone number/email address from me and from receiver as well as transaction ID/date; etc. in order to send funds to seller. **H’EL’P’ ‘A’N’D’ ‘S’U’P’P’\_‘O’R’T’ ‘N’‘U’M’B’E’R’’ +1\*8.O.O.3.5.9…6.5.5.5.** I do not have an email /phone number of receiver; only his $Cashtag. What will happen if I am unable to send payment? As I stated earlier I have not clicked on Payment Started Link. Thanks ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [March 12, 2020, 2:06pm UTC](https://bisq.community/t/my-account-didnt-get-signed/8837/6 "2020-03-12T14:06:59Z")
Hi. How is this related to the posts above? For any trade where you’re required to give more information than what was asked of you when creating an account on Bisq and that you can produce, you should open Mediation and request that the trade be cancelled and receive your security deposit back.