# My security deposit has not been refunded to me

**URL:** <https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178>\
**Category:** Support\
**Created:** [August 1, 2019, 4:11pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178 "2019-08-01T16:11:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![tatata](https://bisq.community/letter_avatar/tatata/32/5_5575768a8748004e209b776fc1b2916d.png) [@tatata](https://bisq.community/u/tatata)\
**Post date:** [August 1, 2019, 4:11pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178/1 "2019-08-01T16:11:49Z")

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My security deposit has not been refunded to me after the trade was failed and the dispute was closed.  
The arbitrator of this trade said, “after the dispute is closed you should have all your funds as expected.”, but I haven’t received yet.  
Please look into it.

[Trade ID]  
uvex5a5d-88329a7b-4ae8-4cd6-bec8-89d3d11ba3b7-113  
[Trade date( UTC+9 )]  
2019/08/01 19:35:00  
[Security deposit]  
0.2BTC  
[My role]  
Taker

And I have one more question.  
Will the trade fee( 48.00BSQ ) be refunded to me in this case?

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [August 1, 2019, 4:21pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178/2 "2019-08-01T16:21:56Z")

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You can find the arbitrators handles [here](https://bisq.community/t/arbitrators/8074). And you can issue a reimbursement compensation [here](https://github.com/bisq-network/support/blob/master/.github/ISSUE_TEMPLATE/reimbursement-template.md).

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**Author:** ![tatata](https://bisq.community/letter_avatar/tatata/32/5_5575768a8748004e209b776fc1b2916d.png) [@tatata](https://bisq.community/u/tatata)\
**Post date:** [August 1, 2019, 5:01pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178/3 "2019-08-01T17:01:52Z")

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I have emailed the arbitrator, thank you.

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**Author:** ![tatata](https://bisq.community/letter_avatar/tatata/32/5_5575768a8748004e209b776fc1b2916d.png) [@tatata](https://bisq.community/u/tatata)\
**Post date:** [August 10, 2019, 10:01am UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178/4 "2019-08-10T10:01:52Z")

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The arbitrator of this trade(@keo) hasn’t responded to me for more than a week.  
As to reimbursement of the trading fee( 48.00BSQ ), I will issue at the github page of bisq.  
But I don’t know how to retrieve my security deposit.  
Are there any way to do it?

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**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [August 10, 2019, 3:55pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178/5 "2019-08-10T15:55:05Z")

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> [@Arbitrator MIA](https://bisq.community/t/arbitrator-mia/8219/6):
>
> Keo can’t access the forum right now. You can write your trade ID here and he will see this topic or you can send him an email at [stibor@protonmail.com](mailto:stibor@protonmail.com) Without a trade ID, arbitrators can’t do anything.

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**Author:** ![tatata](https://bisq.community/letter_avatar/tatata/32/5_5575768a8748004e209b776fc1b2916d.png) [@tatata](https://bisq.community/u/tatata)\
**Post date:** [August 10, 2019, 5:02pm UTC](https://bisq.community/t/my-security-deposit-has-not-been-refunded-to-me/8178/6 "2019-08-10T17:02:25Z")

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I send him an email and wait a few more days, thank you.