# My security deposit seems loss **URL:** \ **Category:** Support\ **Created:** [June 19, 2019, 1:07pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882 "2019-06-19T13:07:48Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 1:07pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/1 "2019-06-19T13:07:48Z")
After I cancelled my trade offer, and my security deposit seems loss… ---
**Author:** ![a123b](https://bisq.community/letter_avatar/a123b/32/5_5575768a8748004e209b776fc1b2916d.png) [@a123b](https://bisq.community/u/a123b)\ **Post date:** [June 19, 2019, 2:44pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/2 "2019-06-19T14:44:59Z")
You only lose the transaction and trade fees if you cancel an offer. If nobody accepted the offer, the security deposit never left your wallet. ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 7:17pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/3 "2019-06-19T19:17:31Z")
Yes but I can not see this amount in my wallet… ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 7:25pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/4 "2019-06-19T19:25:13Z")
exact nobody accepted the offer… But my security deposit is not into my wallet… ---
**Author:** ![a123b](https://bisq.community/letter_avatar/a123b/32/5_5575768a8748004e209b776fc1b2916d.png) [@a123b](https://bisq.community/u/a123b)\ **Post date:** [June 19, 2019, 7:35pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/5 "2019-06-19T19:35:31Z")
Can you see the expected balance if you press _Ctrl+E_? If you can see it there, it’s probably still somehow marked as unavailable. You can send your coins to another address with this popup. If the displayed balance is too low, the wallet not being properly synced might be the problem. Try to go to _Settings_ -\> _Network Info_ and press the _Delete SPV file and resync_ button. If the security deposit is _still_ missing after this, something must be horribly wrong. I guess you could try importing your seed in another wallet like Electrum then. If the balance is missing there, too, it somehow left your wallet and is not recoverable anymore. Then you need to investigate further where it was sent to and hope that it went somewhere where you can access it… ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 7:39pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/6 "2019-06-19T19:39:19Z")
I do _Network Info_ and press the _Delete SPV file and resync_ button… Now is resync, but no funds are back into my wallet… And now I have tried CTRL+E (…Do not run anything…) I am a linux user… ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 7:40pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/7 "2019-06-19T19:40:54Z")
Oki CTRL+E as worked, but 0.00BTC…into my wallet ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 7:48pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/8 "2019-06-19T19:48:42Z")
any explorer to see on offer id… ? ---
**Author:** ![a123b](https://bisq.community/letter_avatar/a123b/32/5_5575768a8748004e209b776fc1b2916d.png) [@a123b](https://bisq.community/u/a123b)\ **Post date:** [June 19, 2019, 8:26pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/9 "2019-06-19T20:26:31Z")
You can take a look at the _Funds_ -\> _Transactions_ tab. It contains transaction IDs which take you to a block explorer if you click on them. If there are no transactions listed, you might have accidentally deleted the wallet file. Then you should try restoring your wallet from the seed words. If there _are_ transactions, you can see where your security deposit was sent to. (You probably want to look at the very last outgoing transaction.) ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 8:49pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/10 "2019-06-19T20:49:28Z")
Exac, in transaction - No Transaction appear ( for the canceled operation ) ---
**Author:** ![a123b](https://bisq.community/letter_avatar/a123b/32/5_5575768a8748004e209b776fc1b2916d.png) [@a123b](https://bisq.community/u/a123b)\ **Post date:** [June 19, 2019, 9:11pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/11 "2019-06-19T21:11:01Z")
So you see no transactions at all? Or do you see some transactions, but none for the offer you canceled? Did you fund the offer with coins that were already in the Bisq wallet, or did you use an external wallet for funding? Either way, there should be exactly one transaction related to the trade you canceled (the one that got created when the offer was created). Open this transaction in a block explorer, and you’ll know where your security deposit is. ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 10:32pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/12 "2019-06-19T22:32:05Z")
the one that got created when the offer was created, was in my wallet… No tx for the cancelled ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 10:42pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/13 "2019-06-19T22:42:59Z")
is not into my wallet … ---
**Author:** ![a123b](https://bisq.community/letter_avatar/a123b/32/5_5575768a8748004e209b776fc1b2916d.png) [@a123b](https://bisq.community/u/a123b)\ **Post date:** [June 19, 2019, 10:47pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/14 "2019-06-19T22:47:57Z")
Of course there is no transaction for the canceled offer! If nobody accepted your offer, the security deposit was in your wallet all the time! Why should it send another transaction to the same wallet? That would nothing but waste space on the blockchain and cost you some of your BTC for the transaction fee! ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 11:01pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/15 "2019-06-19T23:01:54Z")
Oki, but my security deposit do not seem to be into my wallet… ---
**Author:** ![user101](https://bisq.community/letter_avatar/user101/32/5_5575768a8748004e209b776fc1b2916d.png) [@user101](https://bisq.community/u/user101)\ **Post date:** [June 19, 2019, 11:06pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/16 "2019-06-19T23:06:56Z")
I cancel my offer, and my fund are 0.00 btc Where are my security deposit ? ---
**Author:** ![a123b](https://bisq.community/letter_avatar/a123b/32/5_5575768a8748004e209b776fc1b2916d.png) [@a123b](https://bisq.community/u/a123b)\ **Post date:** [June 19, 2019, 11:31pm UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/17 "2019-06-19T23:31:21Z")
You say you found the offer creation transaction… Why don’t you just look at it in a block explorer to see where the deposit is now? These are the options: - It’s still in the wallet, and Bisq is showing 0.00 BTC even in the Ctrl+E popup because of some _very_ weird bug… **Solution:** Import your seed with Electrum (or any other wallet that supports BIP32/BIP39). - You already sent the security deposit out of your wallet _before_ you cancelled the offer. This would have been possible either by using the Ctrl+E tool or by “accident” if you use the same seed in another wallet (either another app or another Bisq instance with a different data directory). I guess it’s also possible that because of some bug Bisq didn’t reserve the address properly and let you send out the security deposit in the _Send Funds_ tab, but I’d consider that very, very unlikely. **Solution:** Verify that you do indeed have the keys to the address where the security deposit got sent to. - Somebody got access to your seed/keys/device and stole the security deposit. There’s obviously no solution to that one, your coins are lost. This will probably be my last reply to this, as it doesn’t seem like we’re getting anywhere… ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [June 20, 2019, 5:29am UTC](https://bisq.community/t/my-security-deposit-seems-loss/7882/18 "2019-06-20T05:29:16Z")
@user101 Is this your first time Bisq use, or did you already realize some successful trades ? Please post a screen copy of the funds/send funds tab (erase all address information before) so we’ll see what your balance is.