# Need access to Bisq Keybase team – Trade missing after Timeshift rollback

**URL:** <https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997>\
**Category:** Support\
**Created:** [May 24, 2025, 6:27am UTC](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997 "2025-05-24T06:27:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![wyse77](https://bisq.community/letter_avatar/wyse77/32/5_5575768a8748004e209b776fc1b2916d.png) [@wyse77](https://bisq.community/u/wyse77)\
**Post date:** [May 24, 2025, 6:27am UTC](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997/1 "2025-05-24T06:27:15Z")

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Hello,

I urgently need support from the Bisq team.

I rolled back my Linux Mint system using Timeshift to an older state. After that, a Bitcoin trade I had made shortly before the rollback no longer appeared in Bisq. The trade is missing from the history, and there are no locked BTC shown either. However, the fiat payment from my trading partner has now arrived – I can provide their name, the amount, and the payment reference.

Unfortunately, I no longer have access to the trade ID, as the full trade history was lost during the rollback.

I already registered on Keybase and sent a join request to the “bisq” team, but since yesterday afternoon I still haven’t been granted access.

My Keybase username is: wyse77

I would appreciate help either with getting access to the Keybase team or with contacting a support member directly.

Thank you in advance!

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [May 24, 2025, 6:28am UTC](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997/2 "2025-05-24T06:28:07Z")

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Keybase is no longer in use, go to bisq.chat for Matrix support group.

> **[User support - Bisq Wiki](https://bisq.wiki/Support)**

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**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\
**Post date:** [May 24, 2025, 7:07pm UTC](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997/3 "2025-05-24T19:07:04Z")

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I believe this is already being triaged on matrix since yesterday, correct?

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**Author:** ![wyse77](https://bisq.community/letter_avatar/wyse77/32/5_5575768a8748004e209b776fc1b2916d.png) [@wyse77](https://bisq.community/u/wyse77)\
**Post date:** [May 26, 2025, 12:20pm UTC](https://bisq.community/t/need-access-to-bisq-keybase-team-trade-missing-after-timeshift-rollback/12997/4 "2025-05-26T12:20:27Z")

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Yes that is correct, this post can be closed, I am already communicating with suddenwhipvapor via Element. Thank you