# No response from mediation

**URL:** <https://bisq.community/t/no-response-from-mediation/10059>\
**Category:** Support\
**Created:** [December 12, 2020, 5:28pm UTC](https://bisq.community/t/no-response-from-mediation/10059 "2020-12-12T17:28:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ksmith15](https://bisq.community/letter_avatar/ksmith15/32/6_22734026db12803ebb3e059622ac3534.png) [@Ksmith15](https://bisq.community/u/Ksmith15)\
**Post date:** [December 12, 2020, 5:28pm UTC](https://bisq.community/t/no-response-from-mediation/10059/1 "2020-12-12T17:28:21Z")

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Trade ID 757688. I have responded to mediation and let it be known I have received payment but have not heard back from mediator

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [December 13, 2020, 12:35am UTC](https://bisq.community/t/no-response-from-mediation/10059/2 "2020-12-13T00:35:47Z")

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Hi I think the trade protocol states it can be up to 2 days before a response. Often it is quicker but sometimes the mediator might give your counter party time to respond before contacting you back

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**Author:** ![Ksmith15](https://bisq.community/letter_avatar/ksmith15/32/6_22734026db12803ebb3e059622ac3534.png) [@Ksmith15](https://bisq.community/u/Ksmith15)\
**Post date:** [December 13, 2020, 4:59pm UTC](https://bisq.community/t/no-response-from-mediation/10059/3 "2020-12-13T16:59:26Z")

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It has been 3 days since they have just stopped responding

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [December 14, 2020, 9:35am UTC](https://bisq.community/t/no-response-from-mediation/10059/4 "2020-12-14T09:35:21Z")

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It depends on every trader, but they might be less available on weekends. Also, sometimes messages are lost.  
Try to find contact them at Keybase. [https://bisq.wiki/Finding\_your\_mediator](https://bisq.wiki/Finding_your_mediator)

PS: You have received the payment: if everything is correct and you’re able to, you could just click “payment received” to release BTC. If it’s possible to click the “payment received” button there’s no need to wait for mediator’s suggestion.