# No splash screen and blank window **URL:** \ **Category:** Support\ **Created:** [March 30, 2020, 9:33pm UTC](https://bisq.community/t/no-splash-screen-and-blank-window/9168 "2020-03-30T21:33:46Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![super-e](https://bisq.community/user_avatar/bisq.community/super-e/32/2102_2.png) [@super-e](https://bisq.community/u/super-e)\ **Post date:** [March 30, 2020, 9:33pm UTC](https://bisq.community/t/no-splash-screen-and-blank-window/9168/1 "2020-03-30T21:33:46Z")
In the past few days my Bisq shows a blank (white) window, even after hours it remains like that. I’m running latest 1.2.9 on Windows 10. Nevertheless the UI seems somehow alive, I got the pop-ups about closed mediation and if I click in the right spot I get the trade currency list as ordinary. I tried reinstalling the same and also an older version. I tried renaming the local and roaming profile Bisq folders. What shall I do next? I have an important support ticket expiring on 4th April ☹ Thanks -E- ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [March 31, 2020, 11:58am UTC](https://bisq.community/t/no-splash-screen-and-blank-window/9168/2 "2020-03-31T11:58:09Z")
Hi, [this issue](https://bisq.community/t/new-install-not-starting-up/8963) was supposed to have been fixed with v.1.2.9. I’d recommend you to DM me your bisq.properties file so I can share it with the devs or share directly with them on the #dev channel on the [Bisq Keybase team](https://keybase.io/team/bisq) so it can help the with diagnosis. All Bisq data is stored in one place: ``` macOS: /Users//Library/Application Support/Bisq Linux: /home//.local/share/Bisq Windows 7+: C:\Users\\AppData\Roaming\Bisq Windows XP: C:\Documents and Settings\\Application Data\Bisq ``` After having shared it try closing Bisq, deleting bisq.properties file and restarting Bisq.