# No splash screen and blank window

**URL:** <https://bisq.community/t/no-splash-screen-and-blank-window/9168>\
**Category:** Support\
**Created:** [March 30, 2020, 9:33pm UTC](https://bisq.community/t/no-splash-screen-and-blank-window/9168 "2020-03-30T21:33:46Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/6_22734026db12803ebb3e059622ac3534.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [March 31, 2020, 11:58am UTC](https://bisq.community/t/no-splash-screen-and-blank-window/9168/2 "2020-03-31T11:58:09Z")

</div>

Hi, [this issue](https://bisq.community/t/new-install-not-starting-up/8963) was supposed to have been fixed with v.1.2.9. I’d recommend you to DM me your bisq.properties file so I can share it with the devs or share directly with them on the #dev channel on the [Bisq Keybase team](https://keybase.io/team/bisq) so it can help the with diagnosis.

All Bisq data is stored in one place:

```
macOS: /Users/<username>/Library/Application Support/Bisq
Linux: /home/<username>/.local/share/Bisq
Windows 7+: C:\Users\<username>\AppData\Roaming\Bisq
Windows XP: C:\Documents and Settings\<username>\Application Data\Bisq

```

After having shared it try closing Bisq, deleting bisq.properties file and restarting Bisq.

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_[View the full topic](https://bisq.community/t/no-splash-screen-and-blank-window/9168)._