# Not connected to the Bisq network **URL:** \ **Category:** Support\ **Created:** [November 10, 2018, 2:03pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579 "2018-11-10T14:03:03Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![B4skf4Ever](https://bisq.community/letter_avatar/b4skf4ever/32/5_5575768a8748004e209b776fc1b2916d.png) [@B4skf4Ever](https://bisq.community/u/B4skf4Ever)\ **Post date:** [November 10, 2018, 2:03pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579/1 "2018-11-10T14:03:03Z")
Hello, Since 1 week, I can not connect to Bisq I remain at the status 3/4 Hidden service published Can not create an offer and withdraw my funds ![bisq%20help](https://bisq.community/uploads/default/original/2X/3/340d1c24e12f7ba5be35d72e55c3369ed66cb513.png) ![b444](https://bisq.community/uploads/default/original/2X/d/d9811c8bb6cb2d3555bf8d17b835f9049a7e3033.png) My firewall and antivirus is disabled yet How can I do ? thank you in advance for your help \*\* Pas connecté au réseau Bisq Bonjour, Depuis 1 semaine, impossible de me connecter a Bisq je reste au statut 3/4 Hidden service published Impossible de créer une offre et de retirer mes fonds Mon pare feu et antivirus est désactivé pourtant Comment puisje faire ? Merci d’avance pour votre aide ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [November 10, 2018, 5:23pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579/2 "2018-11-10T17:23:58Z")
Hello, This smells like there may be a corrupted file in your Bisq directory. As for withdrawing your funds, if you are still able to access your private keys (is it the case ?), with those private keys you should be able to withdraw your funds using any wallet. The first thing to do would be to backup the Bisq directory and all important data. Do you have running trades, offers or dispute at the moment ? If not, after having withdrawn your funds, you should remove your actual Bisq directory (but backup it before), and restart Bisq (which will recreate a new dir). If you are not able to withdraw your funds, a second solution would also be to remove your actual Bisq directory (but backup it before), and restart Bisq (which will recreate a new dir), and then take your old wallet from the old directory, and copy it in the new directory. In any case, do things carefully. And perhaps wait for other advices. @ManfredKarrer is never very far. Bisq directory locations: Mac OSX: /Users/username/Library/Application Support/Bisq Linux: /home/username/.local/share/Bisq Windows 7,8: C:\Documents and Settings\username\AppData\Roaming\Bisq Windows XP: C:\Documents and Settings\username\Application Data\Bisq ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [November 10, 2018, 9:28pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579/3 "2018-11-10T21:28:41Z")
You can also try deleting the clicking on that **Open Tor settings** button and click on **Delete outdated Tor files and shutdown**. Then restart you computer and try again, if the problem persists look for the errors in the log file, you can find it at **Account-\>Backup-\>Open log file** . ---
**Author:** ![B4skf4Ever](https://bisq.community/letter_avatar/b4skf4ever/32/5_5575768a8748004e209b776fc1b2916d.png) [@B4skf4Ever](https://bisq.community/u/B4skf4Ever)\ **Post date:** [January 8, 2019, 6:44pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579/4 "2019-01-08T18:44:32Z")
Hello, I try everything you told me but I still meet the same problem. I changed antivirus in the meantime but I still have the same problem ![bisqq](https://bisq.community/uploads/default/original/2X/8/8e5e87172a00520d827b89c4999fd4a3511cfd4f.jpeg) **Here is my log file:** [http://pastebin.fr/55543](http://pastebin.fr/55543) Can you help me thank you in advance Kévin ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [January 8, 2019, 8:10pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579/5 "2019-01-08T20:10:06Z")
Please update to latest version. Many bug fixes there. You can delete the tor files at the tor settings. ---
**Author:** ![B4skf4Ever](https://bisq.community/letter_avatar/b4skf4ever/32/5_5575768a8748004e209b776fc1b2916d.png) [@B4skf4Ever](https://bisq.community/u/B4skf4Ever)\ **Post date:** [January 9, 2019, 6:08pm UTC](https://bisq.community/t/not-connected-to-the-bisq-network/6579/6 "2019-01-09T18:08:53Z")
thank you so much, problem solved, thank you for your work Have a good evening 🙂